Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Starwood was very responsive to all my questions and needs. My pet was well taken care of as it was an overseas journey.”

Helpful Report

Posted 4 years ago

“Professional courteous calm and friendly. Everything went smoothly for both us and our 7 year old Boxer returning from California USA to London U.K.”

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Posted 4 years ago

“This was an overall good experience. I wished I would have had more help with the paperwork with the vet because the day before transport (after vet visits and paperwork had been received from USDA) I was told I needed another document for customs. In the end it wasn't needed but there was major concern and tears that the move wouldn't happen. Ninja made it to England in one piece albeit soaking wet and shivering. She got over it quickly once dried and cuddled.”

Helpful Report

Posted 4 years ago

“The responsible person was Leslie. Very good Service! Leslie was able to handle changes to our needs for the relocation of our two dogs perfectly. The relocation was made at the end of the year giving some issues with receiving the needed documents in due time, and facilitating an airline able to accept our dogs onboard as one of them was a snub-nosed bread.”

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Posted 4 years ago

“Easy to schedule, communicate well and maintain their schedule.”

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Posted 4 years ago

“I was extremely satisfied with your service. Leslie Salas was the most helpful and professional person I have worked with in a very long time. She consistently gave me updates and feedback throughout the process. On a personal note, my cat (FritzDaKat) has adjusted to his move and is doing well. I attribute much of this to the excellent care he received in transit and especially through Leslie's leadership and vigilance.”

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Posted 4 years ago

“Wonderfull,helpful and very reassuring staff, our dogs are our babies and the staff treat them like their own and dont mind when worried dog moms like me call with questions 🤗🤗🐶”

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Posted 4 years ago

“Their Moto is.. we take care of Everything. That's a bunch of Hooey! Not my experience at all. Will never Hire them again. Nor would I recommend them to my friends or family! If I had it to over again, I'd definitely use another PRC Company!”

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Posted 4 years ago

“I don’t usually give reviews but Starwood definitely deserves one. Their help getting our two Cocker Spaniels from Boston to Dubai couldn’t have been better. Clear instructions, regular follow-ups, smooth from beginning to end. If only I could have hired them to move our furniture, too. (Haha)”

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Posted 4 years ago

“I would give our experience with Starwood and especially our pet travel coordinator Ryan and excellent 5/5. Throughout the entire process she was incredibly communicative even to the point of answering my partners email at 5:50am eastern time while our dog was in route. Ryan made what was could have been a very stressful process a much easier with quick, clear communication. The only reason I didn't give starwood a 5 out of 5 was due to the communication among the UK team. There was an issue where the driver, from what I understand, didn't clearly communicate the ETA to Ryan, the UK contact and on to me and my partner which left us with about an hour and half gap with no info on where our dog was. Ryan did get try to the bottom of it as quickly as possible but I feel like the ground transport was a bit more seamless and transparent on the US side.”

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Posted 4 years ago

“Starwood animal transport were amazing, helpful at every step and very caring. Thank you for helping us get Darla home to Australia. Kylie, Jim and Darla”

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Posted 4 years ago

“These guys could not have done a better job, I couldn't have done a better job. They got my cat happily and peacefully from Denver to Honolulu, handling all of the paperwork that the state of Hawaii requires, double and triple checking everything so that the transport went perfectly.”

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Posted 4 years ago

“They did a really good job from the beginning to the end. The communication was efficient. They were very helpful and caring. My two dogs and two cats safely reunited with me. I can’t thank them more. Highly recommended their service!”

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Posted 4 years ago

“From LA to Japan. A husky and an Australian Shepard.”

Starwood Pet Travel 5 star review on 27th February 2020

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Posted 4 years ago

“Though I was worried about moving my dog overseas, Starwood animal transport proved all my doubts wrong and did a wonderful job. I would definitely use them again if I needed to.”

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Posted 4 years ago

“Just a fantastic experience. We were guided and assisted every step of the way. The dogs were collected and updates sent by email with pics of the dogs through every step of their 3 day journey. Everyone was just wonderful. Thanks for making this part of our emigration stress free.”

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Posted 4 years ago

“Worst experience. Would NEVER recommend. Terrible customer service who can’t even tell the truth regarding what is happening with my dog.”

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Posted 4 years ago

“My dog was safe and sound both ways, the team was highly communicative -- this was especially important because it was our first time shipping and we were nervous. Thank you!”

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Posted 4 years ago

“Very good service and incredibly responsive to our needs; it is however, expensive.”

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Posted 4 years ago

“My Starwood experience was very positive. They were knowledgeable, helpful and friendly. My dog arrived in Australia passing all requirements and only needed the minimum stay in quarantine. My only comment would be that they could improve on communication. I found I was always the one to initiate contact and check that I was doing everything on time. Once contacted my case manager was very helpful and responsive but I did have to start the conversation.”

Helpful Report

Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews