Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tracy Brearley was great with our puppy. She was very kind and handled our pup Caspian really well. She was able to answer my questions about how Caspian was throughout the journey and information regarding his documentation. I highly recommend My Pet Cab. They delivered outstanding service.”

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Posted 3 years ago

“Kate was great. So thankful for her getting my puppy home!”

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Posted 3 years ago

“They were excellent. Courtney was very nice and kept my puppy calm and happy. Thank you!”

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Posted 3 years ago

“thank you all”

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Posted 3 years ago

“Driver was pleasant and informed”

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Posted 3 years ago

“I could not have been happier with the courier service. He Rick, was beyond awesome. I felt bad I didn’t thank him because I was too quick running off with our new puppy... but please thank him for me. He was awesome”

Starwood Pet Travel 5 star review on 25th March 2021

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Posted 3 years ago

“I am extremely pleased with Pet Cab! First, Leo came a couple hours early, and that was such a delightful and pleasant surprise for me. Second, Rachel did an outstanding job to communicate all components of the journey - she was careful, kind, and patient. I also enjoyed staying in touch with her throughout the day. You were a memorable part of this happy experience, and I am happy to recommend My Pet Cab to anyone.”

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Posted 3 years ago

“Ruth was great help.”

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Posted 3 years ago

“Sue did an awesome job and was very personable.”

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Posted 3 years ago

“We had a great experience with My Pet Cab. We got a call the day before with an expected window of delivery. We got a call when our drive was on the way to us directly from the previous stop. Our pet was delivered within the original window. Our driver was responsive and kind and our puppy was well cared for!”

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Posted 3 years ago

“Very sweet and on time and a great service”

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Posted 3 years ago

“The driver was communicative and very helpful.”

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Posted 3 years ago

“Great job. They did a great job communicating the eta. 👍”

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Posted 3 years ago

“He was great”

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Posted 3 years ago

“Great Service........THANX”

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Posted 3 years ago

“iyt was really good”

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Posted 3 years ago

“Sue was very friendly and welcomed my new puppy and congratulated me. He seemed safe and well traveled but a happy pup”

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Posted 3 years ago

“Our puppy was delivered in good condition and had obviously been well cared for during transportation. Communication was very clear. We were notified the day before, and given a reasonable window in which to expect delivery of our new puppy. Abel arrived within that window; additionally, we were called 30 minutes before arrival, and that estimate was accurate. In summary, we were consistently provided timely and accurate information about the process. Thank you!”

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Posted 3 years ago

“Pet cab is wonderful ... my puppy was walked to my door and she was clean and well taken care of. Rachel called ahead of time to tell me when to expect them. When I went to get the carrier out of the car I saw that there was another little guy going to his furever home. He was clean and happy as well !”

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Posted 3 years ago

“Driver was very friendly and knowledgeable about dogs. She took her time with us and seemed to genuinely like dogs and take good care of the dogs in her van.”

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Posted 3 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews