Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kate was promt and our puppy looked well cared for. more important her excitement or us was contagious. she left us with good advise, a winning smile and a nice memory”

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Posted 4 years ago

“Quick, convenient and kind”

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Posted 4 years ago

“Our new little puppy was delivered perfectly and professionally. The driver was kind and sweet. Also, our puppy was happy right away, obviously treated the best. Thank you.”

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Posted 4 years ago

“The thought of transporting your pet internationally has got to be one of the most stressful facets of moving, no question. They are family. It’s also quite a complicated process with enough paperwork and appointments that can make your head spin. To have someone in your corner, handling it all, guiding you and most importantly making sure your furry family is taken care of, is paramount. That is what Starwood does. Our coordinator, Sarah W, was amazing from start to finish. Patient, attentive and professional through all my craziness and worrying. I cannot thank her, and Starwood, enough for getting our boy safely across the pond.”

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Posted 4 years ago

Thank you Helen! We are happy you were able to feel at ease and enjoyed working with Sarah! She is quite wonderful! Best to yiu and the family!

Posted 4 years ago

“Driver was in a hurry. No time to answer any of my questions.”

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Posted 4 years ago

“The driver was kind, responsive, helpful and just so so nice! He was a pleasure to work with and I appreciate everything he did to bring our new family member home to us!”

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Posted 4 years ago

“We had a great experience with the Driver. Daisy was amazing. She texted us before leaving the airport. Then , she let us know that she is near to our place. That give us time to welcome the puppy. Puppy was happy with her.”

Starwood Pet Travel 5 star review on 21st September 2020

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Posted 4 years ago

What a great picture and even a better name! Welcome Knight!!!

Posted 4 years ago

“Delivery as promised. Puppy had pooped in his crate and was dirty and smelly. I still love him. Thanks for doing your job.”

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Posted 4 years ago

Thanks for the review! We do clean out the kennels and wipe the Pups down after they land and do our best to clean them up after a day of travel. Our driver did mention that your pup had just gone the bathroom again during the ride from the airport and that he cleaned your puppy up on the road and mentioned to you that a bath would be a good idea. Congrats on your new family member !

Posted 4 years ago

“Good service can't complain”

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Posted 4 years ago

“fabulous! my pup arrived happy and well cared for. thank you!”

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Posted 4 years ago

“My Pet Cab delivered my puppy Sophia to my home on time, healthy and happy. Gary kept me informed throughout the trip and the arrangements went exactly as explained. I’ve never done this before and I’m so relieved she was well taken care of the whole way. I highly recommend and appreciate this service!”

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Posted 4 years ago

“Such an easy and helpful service! Kate was awesome. My puppy arrived clean, fed, watered and happy.”

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Posted 4 years ago

“Thank you so much. We are very happy with your service”

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Posted 4 years ago

Thanks' for the review and the adorable picture!!!

Posted 4 years ago

“Excellent service!”

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Posted 4 years ago

“They did a great job delivering puppy and the driver was very courteous”

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Posted 4 years ago

“Awesome service very friendly”

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Posted 4 years ago

“Great! Nice! Punctual! Safe!”

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Posted 4 years ago

“They were right in time, I’m happy with the service.”

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Posted 4 years ago

“Excellent service with every person I encountered. Ryan did a great job of arranging the whole thing and staying on top of things until my pet arrived at his destination. The guys who transported my pet to L.A. were quite amazingly kind and helpful and at the tail end Lenny did a great job of delivering him to his destination. I couldn't have asked for better care.”

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Posted 4 years ago

Thanks so much for taking the time to write a review Christine! It was lovely to work with you again and Julia. Wishing you and the family all the best! -Ryan

Posted 4 years ago

“My driver was Jeff.D Very nice, on time and professional. Just met him, but felt like I already knew him.”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews