Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bob was very communicative, kind and happy to help! We received Able early and are still jumping from excitement. We love our little guy so much already!”

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Posted 4 years ago

“They communicate excellently and our driver was very nice. Thank you Pet Cab”

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Posted 4 years ago

“The driver, Daisy, was excellent! She sent me pictures when she first picked up Tyler. She contacted me again, when she was 1 hour away from my house. She arrived at the time she said she would. Daisy was extremely Pleasant, and caring about our new puppy. I would recommend her highly to anyone who needed to transport their family member who is fuzzy.”

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Posted 4 years ago

“Our PetCab driver was excellent. He observed all safety protocols at the same time as making sure we had all of the information we needed. He was also friendly and caring.”

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Posted 4 years ago

“Gary arrived early with a Dozer, was polite and professional. He was sad to have to leave Dozer; Gary said that was the hardest part in transporting puppies.”

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Posted 4 years ago

“My pet cab driver was awesome. She kept in contact with me after picking up my new pet from the airport and was a delight when dropping off at my home. Thank you Angie 😊. Thank you Pet Cab. Thank you Puppy Spot. 🧡🐶”

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Posted 4 years ago

“on time no problems at all 😁👍”

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Posted 4 years ago

“Tracy was amazing and she made sure my puppy felt safe and got here safely!”

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Posted 4 years ago

“My Pet Cab was very professional and communicated with me through the entire process. I knew where my puppy was at all times he arrived at my doorstep at the exact time promised.”

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Posted 4 years ago

“We received an update when the driver received the puppy and he arrived home on time with a clean crate and his food and papers in perfect order. Thanks!”

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Posted 4 years ago

“Jim was very, very nice! Called me in more than enough time to get excited for the arrival of her.”

Starwood Pet Travel 5 star review on 1st October 2020

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Posted 4 years ago

Thanks for the review and the adorable pictures!

Posted 4 years ago

“Very accommodating and timely.”

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Posted 4 years ago

“The communication we received was excellent and our driver gave us ample notice of his arrival. I took one star off because our puppy arrived with poop on him in various places. I do acknowledge that this may be normal, unavoidable and/or My Pet Cab perhaps shouldn't be held responsible. All other aspects of the service were great.”

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Posted 4 years ago

“Shay was amazing! Best experience possible! Thanks for the delivery! :)”

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Posted 4 years ago

“Dog came clean and ahead of time originally stayed so happy”

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Posted 4 years ago

“You guys came and dropped off my pet on time! She was safe and well taken of care of. Thank you to Ryan and the rest of Pet Cab!”

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Posted 4 years ago

“I was impressed because the driver took good care of our puppy who was in good health after traveling all day and had been traveling part of the night before. The driver kept us informed along the way as to his arrival time. Great job!”

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Posted 4 years ago

“The driver contacted us and informed us of what was going to happen and estimated arrival time. She was here when she said.”

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Posted 4 years ago

“I was very impressed on how smoothly the transportation of our new puppy went. Neal the driver was very kind and compassionate to my puppy. He was very informative on how my puppy was doing after the flight and how he was traveling while in his car. A very very nice person !! Thank You Neal !!! Elinor Stoppa”

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Posted 4 years ago

“Jerry was wonderful”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews