Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Write Your review

Tell us how Starwood Pet Travel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Joni was great”

Helpful Report

Posted 3 years ago

“Georgi was outstanding!”

Helpful Report

Posted 3 years ago

“Delivery was on time. He called me before he came. Very considerate towards puppy and kept puppy clean.”

Helpful Report

Posted 3 years ago

“I’m beyond happy with the service provided. I really appreciated the updated arrival time. Also, all of my questions were answered with patience and understanding. She went above and beyond and I would absolutely recommend this service to others based on her kindness and professionalism. Thank you so much!”

Helpful Report

Posted 3 years ago

“Mike was very nice. He made our pup feel very safe and comfortable. As well, he helped bring the crate to the front door.”

Helpful Report

Posted 3 years ago

“Great service! Very communicative!”

Helpful Report

Posted 3 years ago

“Patricia was great - informative !! Thank you!!!”

Helpful Report

Posted 3 years ago

“Dean was amazing. He gave me an update and ETA and shared how well our little cavapoo travelled. Thank you!”

Starwood Pet Travel 5 star review on 5th April 2021

Helpful Report

Posted 3 years ago

“Personal and friendly”

Helpful Report

Posted 3 years ago

“Lisa was very friendly kept me up to date on my puppy’s arrival.”

Helpful Report

Posted 3 years ago

“Puppy arrived happy and healthy!”

Helpful Report

Posted 3 years ago

“It was an excellent service.”

Helpful Report

Posted 3 years ago

“He was great and very nice!”

Helpful Report

Posted 3 years ago

“Your driver Lisa was great helped me get hold my new dog took a picture for me and showed me all the stuff that came with the dog. She was great 5 stars from me”

Helpful Report

Posted 3 years ago

“Our new member of our family reach our home, happy, healthy bouncing and licking. She had water in her crate and the puppy cab service made sure she was comfortable in her long ride home. The service called the night before giving us a time frame and our Driver Rick Walsh called a half hour out to confirm his arrival. He was a kind driver and had his wonderful wife to add superior care.”

Helpful Report

Posted 3 years ago

“Overall the service was as promised... Great communication along the way with no surprises. So as the customer, I could say "4" or "5"... But I'm leaving a "3" because my new puppy showed up pretty dehydrated and it doesn't appear he had an opportunity for a "#2"... the poor little guy drank and drank and drank ... and when he did have a chance for #2 once out of the crate, it was ...well, #2, #3, #4... just lots of BMs in the first 24 hrs with me.”

Helpful Report

Posted 3 years ago

Thanks for the review and the feedback. As the final mile piece of your puppies journey and as part of our care given by MyPetCab we ensure food / water is provided when they arrive at the airport and then along the way to your home as well. We also clean out the kennels completely and replace the pads. As first time air travelers its not uncommon for puppies normal habits to be disrupted for a short time. Looks like your puppy was in our care for approx. . 2 hours from the time they landed until they were delivered. Looks like this is a delivery from December so We hope you have had a great few months with your latest addition !

Posted 3 years ago

“My Pet Cab was very professional in the delivery of our new puppy! They did everything possible to make sure the puppy was delivered during the hours someone was home. The carrier called with with an updated time of arrival before he was on his way. He was even kind enough to wait a few minutes until the puppy walked out of the crate and joined my sons arms for a picture. Great experience overall!”

Helpful Report

Posted 3 years ago

“The driver was excellent and took very good care of our new puppy after her long journey across the country. I was very grateful. He was outstanding!!”

Helpful Report

Posted 3 years ago

“Dean the driver who delivered our new pet was great. He called to let us know when he would be arriving. When he got here he was polite and professional. We were impressed at how kind, gentle and patient he was getting our new little guy out of his crate for us to meet. Thank you Dean and My Pet Cab for getting our new little guy here safe and sound.”

Helpful Report

Posted 3 years ago

“very pleased with the father/son team who bought puppy to my home. both men took the time to explain puppys needs clearly. Pet Cab was on time, polite, comfortable to ask questions of.”

Helpful Report

Posted 3 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews