Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

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Posted 3 years ago

“Lovely people, kept me in the loop.”

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Posted 3 years ago

“Paul kept his vehicle and the crates very clean. Very nice man! Would stop every so often to change her pad in case she had gone to the bathroom. I felt bad for him as the breeder bathed her and when I got her she smelled like she had been living in feces. I had to give her a bath. She smelled so bad that I couldn’t even smell her puppy breath. I can only imagine what his vehicle must have smelled like to transport them. I had to shower after because my clothes and body smelled just awful! Poor baby. She smells much better and is settling in nicely with my other golden girls.”

Starwood Pet Travel 5 star review on 22nd October 2021

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Posted 3 years ago

“The woman who brought my new puppy to me was awesome. She spent a little time explaining what to do with the new puppy and telling me how cute Sierra was. My friend and daughter thought she was very nice too.”

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Posted 3 years ago

“My Pet Cab was an 11 out of 10!! Most excellent communication during my new puppy's adventure "home". You xan feel completely at ease knowing your puppy is in excellent hands! Ty My Pet Cab!!”

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Posted 3 years ago

“Driver was very communicative and personable.”

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Posted 3 years ago

“My 2 puppies were picked up from the airport and driven home. Jeary was our driver and the puppies were well cared for with water and clean cages. Great communication as to the timing of the delivery. Thanks!”

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Posted 3 years ago

“What a truly wonderful experience. Everyone was very helpful and so nice. The whole process was extremely easy. Now we have the best addition to our family ❤”

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Posted 3 years ago

“Awesome ty”

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Posted 3 years ago

“Driver was, believe it or not early, and the unexpected hours the first day got us off to a great start.”

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Posted 3 years ago

“Very sweet man!! Called me to tell me he would be here in 15 minutes, told me I needed my drivers license and he had to take a picture of me with my dog! Very compassionate about the care of the animal very informative! Much appreciated!”

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Posted 3 years ago

“The whole experience was excellent”

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Posted 3 years ago

“We very were excited and pleased to have our little puppy delivered to us yesterday in good health and spirits! Thank you very much. There was one important detail that may have been missed? And, that was I was supposed to receive a call on my cell phone when the courier was on their way?”

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Posted 3 years ago

“Awesome. On time. Dog healthy. And appropriate paperwork.”

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Posted 3 years ago

“I think my new puppy was safe. The puppy seems healthy and has no problems. Also, it arrived earlier than expected, so I am very happy to see my pup.”

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Posted 3 years ago

“My Pet Cab was perfect at communicating -Max was the best; called twice as he was keeping in contact -arrived earlier than we expected which was so exciting! Thanks Max!”

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Posted 3 years ago

“Nancy informed along the way about where she was and when she would bring my new puppy home. She was kind and very professional!”

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Posted 3 years ago

“Very nice experience. A really nice person that dropped the puppy off.”

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Posted 3 years ago

“The driver was excellent. He made sure I had asked all of my questions and gave some great advice. The communication with My Pet Cab was also very good.”

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Posted 3 years ago

“They called the day before and gave me a window. Called again when they were on their way and we’re on time within the window. Jordan, my puppy, arrived safe and happy!”

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Posted 3 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews