Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great experience”

Helpful Report

Posted 4 years ago

“Jerry was very nicely and professional and is a great representative of your company.”

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Posted 4 years ago

“I was very anxious to get my puppy. I knew when the plane landed and about how long it would take to get to my home. I’m not one to criticize but I would love to have had a phone call to inform me earlier in the day about the approximate ETA. The gentleman who delivered was very professional and kind”

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Posted 4 years ago

“Communicative, friendly, and on time! Great service”

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Posted 4 years ago

“Tracy was very nice. I have to admit I was nervous with delivery of my puppy. I bought and paid for a dog 2 years ago. Well no dog. I got duped. No dog. But Allen made it safely to my home. Thank you very much. He is a joy”

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Posted 4 years ago

“Drop off was quick and easy. The driver kept us well informed of his arrival time. Overall a very good experience.”

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Posted 4 years ago

“Very friendly, efficient, great service!”

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Posted 4 years ago

“They communicated when en route and were very friendly . They made us feel they cared for our new puppy and delivered her safe and sound.”

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Posted 4 years ago

“The delivery was great. The driver was very pleasant, nice and timely.”

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Posted 4 years ago

“Thank you so much for delivering my new puppy to me this week. The day that he was delivered was very hot and we were concerned about the long drive from the Bay Area. But the driver assured us that the puppy was cool and comfortable in his crate in her car. Also, she was able to tell me something about the puppy's character, so I know that she was taking good care of her charge. Thank you for such excellent service!”

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Posted 4 years ago

“I was very pleased with the communication re: travel arrangements, professionalism of staff, and their attentiveness to the puppies they were in charge of, to give an excellent rating to your company. Thank you for helping us get our puppy home safely!”

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Posted 4 years ago

“Super nice and helpful!!”

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Posted 4 years ago

“There was some miscommunication on arrival timing of our new puppy but he arrived safe and sound, and we are so happy! Thank you for taking care of our puppy during transit!”

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Posted 4 years ago

“The delivery was made on time and my puppy was in excellent condition!!”

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Posted 4 years ago

“Very friendly and knowledgeable driver! Great service.”

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Posted 4 years ago

“I didn't actually greet the driver because I had a heart attack on Sunday and was just released Tuesday. However, what I do know is that "Charlie" aka "Duke" is the very best medicine I could have! Thank you!”

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Posted 4 years ago

“On time and professional”

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Posted 4 years ago

“I was very impressed with the morning call person as well as Jan who delivered the dog. I am appreciative of the great service, communication, how clean the puppy was and Jan’s great personality and enthusiasm.”

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Posted 4 years ago

“Great communication and service...they took care of our little one beautifully! Jan was awesome!”

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Posted 4 years ago

“Driver was awesome!! I kept getting different arrival times from puppy spot and cab service which was confusing but great experience overall!”

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Posted 4 years ago

Sorry there was confusion. We will work with PuppySpot to make sure they don't give out arrival times as this is something our team is supposed to do. We monitor the flights and give delivery windows based on arrival times. We hope the best for you and your newest family member!!!

Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews