Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kylie was great called me and let me know she was going to arrive in half an hour and she was right on time with our little bundle of joy”

Starwood Pet Travel 5 star review on 15th October 2020

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Posted 4 years ago

“The puppy was happy and not distressed, despite all the travel. Thank you!”

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Posted 4 years ago

“I really wanted to give you 5 stars for your driver (Jack). He was extremely nice and professional. Your Regional Manager (Elaine) was rude on the phone when I called to get an estimated time of arrival.”

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Posted 4 years ago

“Driver was very nice and pet was delivered on time”

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Posted 4 years ago

“Great communication, on time and Sophie arrived safe and calm :)”

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Posted 4 years ago

“2 nice individuals arrived with our puppy on time and our dog was relaxed and we Were very pleased. Thanks The Cullens”

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Posted 4 years ago

“Pet Cab contacted us quickly and kept us informed about the timeframe for our puppy delivery. Our puppy came to our house on time and safe and sound. Thanks!”

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Posted 4 years ago

“I received a message on my phone the night before the delivery of my doggie. It was a kind and informative message. The day of delivery all went well. I wish I had spent a minute getting to know more information about the driver! She came and went so quickly I never got to know her name or thank her ! I guess so much was going on with the delivery! Thank you for a good experience!”

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Posted 4 years ago

“Good. Thanks.”

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Posted 4 years ago

“Excellent communication and service. Thank you for the timely delivery of my puppy!”

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Posted 4 years ago

“My pug arrived in style. He was happy and has adjusted well go our household. Daisy called to update me on the arrival. She had no trouble finding our rural location.”

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Posted 4 years ago

“Called day before to confirm. Called morning of delivery to confirm. Puppy was in good shape upon arrival. Thank you.”

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Posted 4 years ago

“Rick was great. Thanks.”

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Posted 4 years ago

“The team was great and kept me updated on their timing! I would recommend!”

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Posted 4 years ago

“The driver called and gave us a time frame The puppy arrived in excellent condition he was clean and alert. The driver was friendly and caring”

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Posted 4 years ago

“Neil was wonderful! He took great care of my puppy and was extremely professional! Thank you!”

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Posted 4 years ago

“Kate was our driver for our little Abby. She was great! Our puppy came to us clean, calm, and even 40 minutes ahead of the scheduled 3 hour pocket we were given as her expected time of arrival. We couldn’t be happier!”

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Posted 4 years ago

“Neil delivered our puppy a little early which was great. He called to let us know when he would arrive. When he arrived we were told what he ate and drank and letnus know about his trip. Our puppy was clean and ready for his new home. We are very pleased with the service.”

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Posted 4 years ago

“Traci did a great job. She called ahead of arriving. Was extremely pleasant and helpful in the drop off. Please recognize her for a great job!”

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Posted 4 years ago

“Driver Daisy was great, she texted me ahead of time and provided an accurate ETA along with a picture of our new puppy. Great service and a nice personable driver!”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews