Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent experience! Very knowledgeable and provided clear instructions.”

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Posted 4 years ago

“Great job getting Sam and Daryl from San Diego to London. Especially during the "Great COVID Pandemic of 2020."”

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Posted 4 years ago

Thank you Stephen! We appreciate your kind review and hope you, Sam and Darly and settling in to life in the UK.

Posted 4 years ago

“Thanks you. Very timely notifications. Very friendly staff. Job well done.”

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Posted 4 years ago

“Nicest driver (took & texted me a photo of the dog), provided great details and was communicative about timing. 11/10 customer review from me!”

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Posted 4 years ago

“Dan, our driver, was amazing. Friendly, courteous, caring, thoughtful and informative. You have an awesome man as your employee and reprsentative.”

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Posted 4 years ago

“Exceptional communication and punctual. Thank you”

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Posted 4 years ago

“The whole process went very smoothly. The driver was very professional, and took great care of my new puppy”

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Posted 4 years ago

“Ally from My Pet Cab was great. Our new pup arrived safe, happy, and clean!”

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Posted 4 years ago

“Dog arrived in one piece.”

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Posted 4 years ago

“Thanks for safely delivering the puppy.”

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Posted 4 years ago

“Overall excellent service, very kind and friendly”

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Posted 4 years ago

“I’m very pleased with pet cabs service. They were prompt and genuinely thoughtful when handling my puppy Thank you I just realized I didn’t tip your driver. Is there anyway I can pay him by text , phone or email?”

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Posted 4 years ago

Carol ,thanks for the great review! Your driver Geary truly loves his job and cares for the puppies like they are his own! No need to tip but I will ensure he is copied on the great review ! Enjoy you new family member!

Posted 4 years ago

“The driver communicated with us timely and clearly to setup the right expectations. He was here on time and our puppy seemed happy and well taken care of, we could see the experience and care. Thank you for safely bringing our puppy home!”

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Posted 4 years ago

“They called to inform me about the delay because of the flooded airport where our puppy Was supposed to arrive. They took her out to relieve herself on the way and she had food and water in the crate. Excellent service. I would definitely use again”

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Posted 4 years ago

“Friendly service, prompt, communicative - no faults!”

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Posted 4 years ago

“Great experience!”

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Posted 4 years ago

“The lady who delivered Luna, was very nice, caring and informative.”

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Posted 4 years ago

“They communicated with me immediately after they airplane had arrived and gave me a window of time for delivery. The driver called me 30 miniatures prior to arrival. It is not easy to get into our building because it is gated and have to call me to let them into the building. He did great.”

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Posted 4 years ago

“Our puppy arrived at the exact time that you predicted! He was safe and sound!”

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Posted 4 years ago

“Very professional, great communication skills.”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews