Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I appreciated getting a call the evening before to inform me of the process for the delivery of my puppy. The driver was prompt, very courteous and pleasant. He arrived a little earlier than planned but better than being late: not a problem for me.”

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Posted 4 years ago

“Daisy was amazing! So thoughtful and kind in her pick-up and delivery, sending us photos and sharing in our excitement!”

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Posted 4 years ago

“He was excellent!! Thank you”

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Posted 4 years ago

“I appreciated the call confirming timing and logistics. Bob was very helpful and answered all of my questions! The delivery went smoothly. Ray was also helpful and we had a smooth transition!”

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Posted 4 years ago

“Excellent service! She was happy and clean! Gary was very kind and sweet to her!”

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Posted 4 years ago

“She is Very nice and friendly.”

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Posted 4 years ago

“OMG You All Are Amazing! I Received An Informative Phone Call About Her Travel Down To Her Actual Arrival!”

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Posted 4 years ago

“My driver Rick was incredibly nice and very caring of Ruby until he handed her over to me”

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Posted 4 years ago

“Great service!”

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Posted 4 years ago

“They were great. Only thing is she never sent me my photo of scout and me. Can you please email or text to me. Text best”

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Posted 4 years ago

Hi! thanks for the Review ! Your picture of Scout has been sent via text! Congratulations and good luck!

Posted 4 years ago

“Very reliable and on time”

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Posted 4 years ago

“Our puppy arrived happy and clean and the driver was nice and enthusiastic and respected masking and social distancing.”

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Posted 4 years ago

“We were informed on a clear and concise schedule with no glitches- rather amazing given the distance, traffic issues, time of day etc. we were extremely pleased!”

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Posted 4 years ago

“Jason, the driver, called in advance of his arrival and was warm and friendly.”

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Posted 4 years ago

“Daisy, was amazing. She told me Allie was crying in her kennel, She had hold her. Which I thought was so smart and sweet. When daisy arrived she handed Allie to me and the love affair began... one week today. ever hour I am in more in love.... The joy is overwhelming with this beautiful fur angel. So, daisy was simply amazing, awesome!”

Starwood Pet Travel 5 star review on 9th September 2020

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Posted 4 years ago

Thanks for the fabulous review and the wonderful picture of your new addition ! Daisy is part of our fantastic team who truly love what they do and treat the puppies as their own!

Posted 4 years ago

“Thank you for delivering my puppy safely. He is so adorable. Driver was nice too :)”

Starwood Pet Travel 5 star review on 7th September 2020

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Posted 4 years ago

Thanks for the review and the great picture!

Posted 4 years ago

“Very nice the crate was very clean the driver Neil was very courteous . thanks again?”

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Posted 4 years ago

“He was so wonderful, we are thankful Landon arrived safe & sound!!”

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Posted 4 years ago

“Puppy delivery was prompt and treatment of the puppy was thoughful. Thanks”

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Posted 4 years ago

Thanks for the review and awesome picture of your newest family member !!

Posted 4 years ago

“Our driver was great, he called us when he picked our puppy up and was super nice when he arrived. It was a great experience. Thanks”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews