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Starwood Pet Travel Reviews

4.9 Rating 3,972 Reviews
98 %
of reviewers recommend Starwood Pet Travel
4.9
Based on 3,972 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5

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Starwood Pet Travel 5 star review on 20th November 2023
Maryam Q.
Starwood Pet Travel 5 star review on 14th September 2023
Jihoon
Starwood Pet Travel 5 star review on 16th July 2023
Michaela G
Starwood Pet Travel 5 star review on 16th July 2023
Michaela G
Starwood Pet Travel 5 star review on 28th April 2023
Shaun Flynn
Starwood Pet Travel 5 star review on 31st March 2023
Angela
Starwood Pet Travel 5 star review on 14th December 2022
Rosneathian
576
Anonymous
Anonymous  // 01/01/2019
Leslie was very punctuate and professional
Helpful Report
(Leslie Rowen) - Posted 2 years ago
Kept me posted with updates. Refreshed my puppy so she looked clean and smelling good. She checked credentials to make sure she was in the right home
Helpful Report
(Genesis Rosado) - Posted 2 years ago
Jeanine was the most helpful, warm transporter of our puppy that we could have ever dreamed of. She spent time with us and our puppy making his and our transition easy and fun. We can't imagine a greater asset to My Pet Cab than Jeanine's love of animals and the joy she derived from making our family whole. We appreciate her so much. Christine and John Nahm
Starwood Pet Travel 5 star review on 30th June 2022
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(Jeannine Dugan) - Posted 2 years ago
The driver was courteous and great.
Helpful Report
(Jeannine Dugan) - Posted 2 years ago
I was very impressed with the timelines of the delivery of my new puppy
Helpful Report
(Rick McCarthy) - Posted 2 years ago
The pet cab made a mistake they was at another address with our yorkie and that made us nervous that she would deliver the wrong dog
Helpful Report
(Patricia Pera) - Posted 2 years ago
You were fabulous. My dog arrived happy, relaxed, and ready to adjust to his new home. Thank you so much.
Helpful Report
(Rick McCarthy) - Posted 2 years ago
It was very good.
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(Kristi Popik) - Posted 2 years ago
Amazing service!
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(Danny Cruz) - Posted 2 years ago
All fine except dog peed in wee wee pad ? Otherwise excellent
Helpful Report
(Rick McCarthy) - Posted 2 years ago
My pet was delivered with poop on her and in the crate I had to bathe her the second she arrived instead of enjoying the experience of my new puppy. This is totally not acceptable. Not the best way to start your relationship with your new puppy
Helpful Report
(Heather Wojcik) - Posted 2 years ago
Everything seemed to go smoothly.
Helpful Report
(Jameson Dube) - Posted 2 years ago
The driver Tim was very professional and polite. He transported our sweet furbaby Millie safely to our home in Northern CA. His communication was excellent. He kept us up to date when he got our puppy from the Hayward airport and that he had other puppy deliveries to make but to expect him between the 3-hour window we were given. He contacted us when he was 20 minutes out from our home & arrived when he said he would. Very pleased with your service!
Helpful Report
(Tim Hohm) - Posted 2 years ago
Chris was very nice and helpful in taking good care of getting new baby Whiskey here.
Starwood Pet Travel 5 star review on 28th June 2022
Helpful Report
(Chris Hart) - Posted 2 years ago
Tim was great and very knowledgeable on my pups food and mutlivitamins
Helpful Report
(Tim Hohm) - Posted 2 years ago
Very good experience.
Helpful Report
(Tim Hohm) - Posted 2 years ago
The driver was on time and very polite. Our puppy was clean and alert and energetic with water in her crate.
Helpful Report
(Daryl Specter) - Posted 2 years ago
Professional pet cab. Helpful. Friendly and caring
Helpful Report
(Daniel Cruz) - Posted 2 years ago
Rebecca was my puppy's My Pet Cab driver. She picked him up at the airport and delivered our new family member to our door. She was wonderful! She contacted me when appropriate. She was professional and friendly in the right combination. She definitely loves puppies. I have another puppy who greeted her at the door, and she gave him lots of love. She explained everything I needed to know about our puppy delivery, took our photo with our new family member, and made sure we had no questions or concerns. The entire experience was terrific. Thank you!!!
Helpful Report
(Rebekah Pena) - Posted 2 years ago
Very timely, polite & professional. He informed & instructed me .of what I needed to know
Helpful Report
(Rudy Ceballos) - Posted 2 years ago
Starwood Pet Travel is rated 4.9 based on 3,972 reviews