Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Jamie kept me informed every step of the way regarding my puppy’s arrival. Thank you”

Helpful Report

(Jamie Reyes) - Posted 2 years ago

“Leslie was very punctuate and professional”

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(Leslie Rowen) - Posted 2 years ago

“Kept me posted with updates. Refreshed my puppy so she looked clean and smelling good. She checked credentials to make sure she was in the right home”

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(Genesis Rosado) - Posted 2 years ago

“Jeanine was the most helpful, warm transporter of our puppy that we could have ever dreamed of. She spent time with us and our puppy making his and our transition easy and fun. We can't imagine a greater asset to My Pet Cab than Jeanine's love of animals and the joy she derived from making our family whole. We appreciate her so much. Christine and John Nahm”

Starwood Pet Travel 5 star review on 30th June 2022

Helpful Report

(Jeannine Dugan) - Posted 2 years ago

“The driver was courteous and great.”

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(Jeannine Dugan) - Posted 2 years ago

“I was very impressed with the timelines of the delivery of my new puppy”

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(Rick McCarthy) - Posted 2 years ago

“The pet cab made a mistake they was at another address with our yorkie and that made us nervous that she would deliver the wrong dog”

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(Patricia Pera) - Posted 2 years ago

“You were fabulous. My dog arrived happy, relaxed, and ready to adjust to his new home. Thank you so much.”

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(Rick McCarthy) - Posted 2 years ago

“It was very good.”

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(Kristi Popik) - Posted 2 years ago

“Amazing service!”

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(Danny Cruz) - Posted 2 years ago

“All fine except dog peed in wee wee pad ? Otherwise excellent”

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(Rick McCarthy) - Posted 2 years ago

“My pet was delivered with poop on her and in the crate I had to bathe her the second she arrived instead of enjoying the experience of my new puppy. This is totally not acceptable. Not the best way to start your relationship with your new puppy”

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(Heather Wojcik) - Posted 2 years ago

“Everything seemed to go smoothly.”

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(Jameson Dube) - Posted 2 years ago

“The driver Tim was very professional and polite. He transported our sweet furbaby Millie safely to our home in Northern CA. His communication was excellent. He kept us up to date when he got our puppy from the Hayward airport and that he had other puppy deliveries to make but to expect him between the 3-hour window we were given. He contacted us when he was 20 minutes out from our home & arrived when he said he would. Very pleased with your service!”

Helpful Report

(Tim Hohm) - Posted 2 years ago

“Chris was very nice and helpful in taking good care of getting new baby Whiskey here.”

Starwood Pet Travel 5 star review on 28th June 2022

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(Chris Hart) - Posted 2 years ago

“Tim was great and very knowledgeable on my pups food and mutlivitamins”

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(Tim Hohm) - Posted 2 years ago

“Very good experience.”

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(Tim Hohm) - Posted 2 years ago

“The driver was on time and very polite. Our puppy was clean and alert and energetic with water in her crate.”

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(Daryl Specter) - Posted 2 years ago

“Professional pet cab. Helpful. Friendly and caring”

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(Daniel Cruz) - Posted 2 years ago

“Rebecca was my puppy's My Pet Cab driver. She picked him up at the airport and delivered our new family member to our door. She was wonderful! She contacted me when appropriate. She was professional and friendly in the right combination. She definitely loves puppies. I have another puppy who greeted her at the door, and she gave him lots of love. She explained everything I needed to know about our puppy delivery, took our photo with our new family member, and made sure we had no questions or concerns. The entire experience was terrific. Thank you!!!”

Helpful Report

(Rebekah Pena) - Posted 2 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews