Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Write Your review

Tell us how Starwood Pet Travel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My puppy was here as promised and within the quoted time frame.”

Starwood Pet Travel 5 star review on 9th April 2021

Helpful Report

Posted 3 years ago

“Dean was excellent, he called to let me know that my puppy was on the way and my puppy was delivered on time. Excellent customer service. Thank you for your service.”

Helpful Report

Posted 3 years ago

“Very nice and she is in time that she gave me. Thank you very much”

Helpful Report

Posted 3 years ago

“My only issue is that the puppy came and had pooped in the crate and got it everywhere. Understand that this really isn't anything the driver could have done. Thanks!”

Helpful Report

Posted 3 years ago

“on time and everything in order”

Helpful Report

Posted 3 years ago

“The driver had great communication and personality. Much appreciated!”

Helpful Report

Posted 3 years ago

“Good communication and on time delivery with all paperwork and food.”

Helpful Report

Posted 3 years ago

“Kate was assume. I would recommend to all my friends.”

Helpful Report

Posted 3 years ago

“Excellent service all around.”

Helpful Report

Posted 3 years ago

“Raphael was very professional, courteous and friendly. Thank you so much for your prompt service and care for our puppy”

Helpful Report

Posted 3 years ago

“My Pet Cab was excellent. They communicated with me clearly the night before and the day of delivery, and the driver, Jeary, was right on time, kind, and friendly. i was grateful that he took my puppy out of his crate and introduced him to me--and even took a photo--instead of just handing me the crate as I was expecting. He seems like an ideal person to be transporting puppies and other animals. It's a wonderful idea to take a photo of the first meeting between a puppy and his new parent. My only suggestion is that drivers take a few photos rather than just one, since it doesn't take much longer to send a few and it increases the likelihood that one will be a really good keepsake. Many thanks for everything to My Pet Cab. I would use them again, without hesitation.”

Helpful Report

Posted 3 years ago

“Very personable, helpful person. He was very careful with the puppy and seemed to care about animals I was very happy with the delivery. Marilyn Berning.”

Helpful Report

Posted 3 years ago

“Great experience. All went as expected, and I was well updated every step of the way. Thanks Megan!”

Helpful Report

Posted 3 years ago

“Rick called & was just as excited to bring me my puppy Duke as I was to get him. He took the time when he got here to clean him up and present him to me. Rick has a marvelous personality and gentleness about him that was relaxing to Duke. Thank you so very much Rick! You made his transition a breeze! What a wonderful organization you have and I will be happy to recommend you to my friends and family!”

Helpful Report

Posted 3 years ago

“Though Rick had a lot of puppies to deliver, he was very kind, patient and generous in his help in making us comfortable taking our puppy. We are first time dog owners and were a bit nervous. Rick made an important moment very special. Thanks!”

Helpful Report

Posted 3 years ago

“It was a lovely experience, we got all the support needed and thank you for taking care of Sampson”

Helpful Report

Posted 3 years ago

“Very good, my puppy arrived safe and happy. The driver keep me informed on his location. Was a wonderful experience.”

Helpful Report

Posted 3 years ago

“The gentleman was very professional and sweet as my children came down to meet their new family member. You can see our puppy was very well taken care of and transported with a lot of care.”

Helpful Report

Posted 3 years ago

“Patricia was very professional and communicative. Thumbs up!”

Helpful Report

Posted 3 years ago

“Neal was fantastic. My pup arrived in caring hands. Thanks so much.”

Helpful Report

Posted 3 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews