Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service thank you so much”

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Posted 3 years ago

“The experience was great. I received a call the night before with an arrival time frame and then a call when the driver was on his way. The puppy arrived happy and clean. Appreciate dean and the team’s service.”

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Posted 3 years ago

“Excellent job all around!”

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Posted 3 years ago

“The driver was very nice and called me a few times with details of her arrival. I must say though that she was very traumatized by the experience of being in a crate and I will not go this route ever again to get a puppy. I cannot use a crate to train her from the trauma she went through.”

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Posted 3 years ago

We are sorry you puppy didnt like the travel method. We (My Pet Cab ) provide the last mile piece of your puppy's journey . We take over at the local airport and your puppy is generally in our care for a few hours. Our handlers give some human touch and support at the airport and keep close eyes on the puppies on their ride to their "furever " home. We will pass along your concern to the company where you purchased your puppy since they set up all the travel arrangements. Hope you are enjoying your newest family member!

Posted 3 years ago

“The driver kept us updated and was very courteous and nice. Thumbs up”

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Posted 3 years ago

“Joni was wonderful!”

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Posted 3 years ago

“Nancy was wonderful. She took great care of our new little guy and delivered him safely and earlier than we expected, which was a bonus. Thank you.”

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Posted 3 years ago

“Wonderful way to safely transport a new addition to our family...especially during difficult travels times. Thank you for getting our new fur baby to us🐾”

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Posted 3 years ago

“Tracie was very kind she was informative. She called to let us know when she would be here. She took ivery good care of the puppies. She seems like a kind and caring person.”

Starwood Pet Travel 5 star review on 26th February 2021

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Posted 3 years ago

“Very professional kept us up to date from the day before delivery Call you can contact in the morning with an estimated time of arrival. Extremely friendly and called when they were 30 minutes out very impressive service thank you for making our puppy arrive home safe clean and happy”

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Posted 3 years ago

“Alex was so delightful. I think he fell in love with the pups. He was courteous and friendly. You picked the right guy for the job. He is an asset to the company. Thanks Alex.”

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Posted 3 years ago

“Excellent communication, puppy arrived safe.”

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Posted 3 years ago

“Friendly, caring and responsive!”

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Posted 3 years ago

“The person that brought my puppy was on time and very pleasant. She explained everything to us and was very professional”

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Posted 3 years ago

“He was extremely informative, polite, knowledgeable and respectful. I appreciated him coming all this way and taking care of Duke.”

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Posted 3 years ago

“hi Courtney was my driver and she was exceptional and i would recommend your company and Courtney to anybody you are a fantastic company”

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Posted 3 years ago

“We loved “My Pet Cab”. The great care and kindness shown to our new puppy was wonderful to see! Thanks for everything!”

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Posted 3 years ago

“Excellent!”

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Posted 3 years ago

“Such a wonderful service, your pet is brought to you, happy and healthy!!! My delivery guy was name Rick😊”

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Posted 3 years ago

“Very professional and friendly.”

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Posted 3 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews