Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“our puppy arrived happy and healthy”

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Posted 3 years ago

“Respectfully, very nice”

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Posted 3 years ago

“Pet driver was friendly and professional. Pet arrived on time.”

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Posted 3 years ago

“I was very pleased with the arrival of our puppy. He was clean , very happy, and very content.”

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Posted 3 years ago

“Excellent!!! All the best for your company in 2021 and beyond!!! 10 stars out of 5!!!”

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Posted 3 years ago

“Ladies dropped off my puppy straight from the airport. I was very excited to meet her. She was dirty and most likely peed in her cage but she was only 9 weeks old. The staff was very friendly and she seemed to travel safe in her kennel in the back of the cab with other dogs.”

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Posted 3 years ago

“Tracey was amazing and took great care of our new puppy!!!”

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Posted 3 years ago

“Pet Cab is awesome!!! Jan was our driver and she was amazing!! She was early and she was very communitive every step of the way to get our beautiful puppy home. What a great job!!! I knew my puppy was safe. Jan loved and cared for each and every pet that she brought home to her very thankful owners. She was super accomodating and was just awesome!! Thank you so much!!!!!!”

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Posted 3 years ago

“My puppy concierge was very helpful and polite. She communicated very well and was on time.”

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Posted 3 years ago

“My dog arrived with a mat of poop on her butt. It was almost as if she had her entire back area (since she’s 3lbs) covered with hard poop that had clearly dried well beyond an hour or more. I don’t believe she was bathed after she landed. It was so gross, I had to bathe her immediately and some of the poop had to be cut off because I couldn’t get it out by soaking her.”

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Posted 3 years ago

We are sorry to hear this. Unfortunately, the duration of time in the crate on the flight set up by the company you purchased your puppy from can result in residual dried poop. Once the puppy arrives at the airport, My Pet Cab conducts a wellness check and cleans the puppy and crate at the airport while given each puppy some TLC. After a day of travel, we do as best we can at the airport without running water, but due to the winter weather and lack of facilities at the airport the puppies cannot be bathed prior to delivery. We recommend they get their first bath with their new family in their new home setting. Best of Luck with your new family member!

Posted 3 years ago

“Fantastic service. Notified me the night before of a 3-hr window, driver arrived right on time & was the NICEST. Really made me feel taken care of for this momentous event. Thank you, Jeary!!!”

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Posted 3 years ago

“My driver was fantastic! He was very communicative throughout the process and was gentle and sweet with my puppy.”

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Posted 3 years ago

“We are very pleasede with the Pet Cab service. Our two new puppies were delivered from the airport ahead of schedule and were in very clean and happy condition.”

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Posted 3 years ago

“Dean was great!!! He called when he was leaving to come to my home and again when he got here. He brought in my pup in the crate, got her out of it .for me, and set the crate where I planned on placing it”

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Posted 3 years ago

“He was kind and prompt. The family photo he took of us was a nice touch!”

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Posted 3 years ago

“He was extremely polite and friendly He obviously loves his job.”

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Posted 3 years ago

“Perfect communication and kind service.”

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Posted 3 years ago

“Perfect delivery! Safe and on time.”

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Posted 3 years ago

“Gary was very thorough and seemed to really enjoy his job. Great communication alround.”

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Posted 3 years ago

“Our Drive (Kim) was on time, prepared and very excited to deliver our new pup! Thank You!”

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Posted 3 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews