Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience with this company was wonderful. The entire staff was kind and helpful. I would use them again”

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Posted 3 years ago

“Called with updated window within original timeframe. Came right on time. Very kind and gentle with puppy. Easy!”

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Posted 3 years ago

“Gave me constant updates of where they were. Even though I’m sure wtheyve done this a thousand times, I genuinely though they were as excited as I was when meeting my puppy”

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Posted 3 years ago

“Alex called to let me know when he was leaving airport and gave an approximate time of arrival. Called again when he was 10 min away. Our puppy Penny was delivered on time. Alex was very professional.”

Starwood Pet Travel 5 star review on 18th April 2021

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Posted 3 years ago

“Our transporter was very caring towards our puppy and gave us regular updates. We were very pleased with the service!”

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Posted 3 years ago

“Great drop off!”

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Posted 3 years ago

“Communication was outstanding. My Pet Cab explained everything and were very thorough. Deliverer was courteous and punctual.”

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Posted 3 years ago

“Dean was very helpful. He called me when he was about to deliver my puppy to my door. Explained everything we needed to know! He was awesome!”

Starwood Pet Travel 5 star review on 13th April 2021

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Posted 3 years ago

“I'd like to compliment our My Pet Cab driver Jeary, for the excellent service he provided us. He brought our puppy safely to us. Jeary was very nice and professional. Our puppy arrived so happy and clean. Thank you very much!”

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Posted 3 years ago

“Professional and helpful”

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Posted 3 years ago

“They was very very good there car was pretty 1driver and 1 passenger that was with the puppy I recommend them hundred stars”

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Posted 3 years ago

“Gary was wonderful. He brought our puppy safely to our home, took photos and a video of our kid's big surprise. He was kind and communicative and we are very grateful!”

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Posted 3 years ago

“Everything was good.”

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Posted 3 years ago

“We had a great experience with My Pet Cab. Our puppy arrived on time and was clean and happy.”

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Posted 3 years ago

“Thank you for the great service! Our puppy arrived at n time and the driver kept us informed throughout entire process. Will definitely use again!”

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Posted 3 years ago

“they communicated ETA and arrived in the time frame.”

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Posted 3 years ago

“The driver was very nice. He also took pictures of us with our new puppy and sent them to us. I thought that was very nice.”

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Posted 3 years ago

“Very good experience!”

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Posted 3 years ago

“Waiting for a new pet to arrive is the time of very high anxiety for anyone – and our family have recently experienced the death of a very old very loved sweet doggy, so our anxiety was super large. That said, The fact that MY PET CAB gave us updates every step of the way and arrived on time as promised made this family exceedingly happy and exceedingly grateful”

Starwood Pet Travel 5 star review on 12th April 2021

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Posted 3 years ago

“The driver Nico called ahead of time to let he know when he would arrive. He was on time and very courteous when he got here. Ruby, our puppy was happy and very excited to see us. Thank you My Pet Cab! Bob and Kathy Gordon”

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Posted 3 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews