Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Louis arrived on time and I was called by Alex the driver to let me know they were close. Alex was friendly and Louis the puppy arrived safe and sound.”

Starwood Pet Travel 5 star review on 15th October 2020

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Posted 4 years ago

“Our Labradoodle puppy was well-taken care of during her long journey home. We really appreciated that we were contacted a few days before our puppy was coming home. We were even given an up to the minute eta. Thanks so much for your professional attention and service.”

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Posted 4 years ago

“Great service. Jim was responsive the whole time and there were timely updates. Mechanical issue caused a delay but it was fixed and rest of trip was smooth. Especially appreciate responsive communication via text and email over the cross country trip.”

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Posted 4 years ago

“He was really nice and patient with my puppy”

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Posted 4 years ago

“Professional and friendly service. Thank you so much for bringing our puppy to us.”

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Posted 4 years ago

“Very professional and lovely”

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Posted 4 years ago

“Very communicative leading up to travel, before arrival day, during transit and upon drop off. Amazing!”

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Posted 4 years ago

“Prompt and friendly. Transport all went smoothly and the puppy was clean & happy.”

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Posted 4 years ago

“Great communication day before and texts throughout the morning. Even got some sweet pictures from the airport and one at delivery. Thank you to driver Daisy and team!”

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Posted 4 years ago

“She was wonderful! Our puppy is doing great.”

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Posted 4 years ago

“The driver was courteous and clearly cared for our puppy. I'm very pleased with the service Pet Cab provided.”

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Posted 4 years ago

“Great job and kept us in the loop the whole trip!”

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Posted 4 years ago

“Our pet cab dude was great: communicated well, friendly, on time, helpful”

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Posted 4 years ago

“Nothing to say but GREAT!!! fast , caring and nice people :)”

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Posted 4 years ago

“Good service”

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Posted 4 years ago

“Our concerns about transport were relieved after speaking with Pet cab. Everything was explained clearly. E”

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Posted 4 years ago

“Jerry was very friendly and delivered Moose to us happy and clean!”

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Posted 4 years ago

“great service thank you!”

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Posted 4 years ago

“Neal arrived even a few minutes earlier than proposed and was very helpful bringing in the crate and telling me that my puppy had been a little sick so I should take it easy on feeding. This I did and we had a wonderful first day. Pet Cab was great!”

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Posted 4 years ago

“Thanks for an outstanding job in bringing our puppy home.”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews