Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was great. I was told the exact time for my new pet's delivery. Well done!”

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Posted 4 years ago

“Your representatives were very professional and a pleasure to deal with.”

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Posted 4 years ago

“Our cab driver was on time fun and amazing”

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Posted 4 years ago

“Excellent service! Great communication and the puppy arrived clean and happy.”

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Posted 4 years ago

“Delivery of our precision new puppy went exactly as we were told. No complaints at all!”

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Posted 4 years ago

“Delivered my pet, right on time! Great service.”

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Posted 4 years ago

“The pet cab was great. They were on time, courteous, and friendly. Thank you!”

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Posted 4 years ago

“My puppy arrived safe and sound. I wish she would have had an opportunity to stretch on the long journey and not been stuck in the crate the whole time. But she’s happy and healthy!”

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Posted 4 years ago

We were honored to handle the last part of your puppy's journey to your house. When we received your puppy at the airport we make sure she was thoroughly cleaned, but due to puppy's immune system and their immunization not fully protecting them, we want to keep them in the safest environment as possible. For transport, that is their travel crate until they get to your house where they can run free. Thanks for your kind review and we hope the best for you and your newest addition to your family!!!

Posted 4 years ago

“Phillies and her college were fabulous. They called ahead of time to let us know they were bringing our new puppy. Clearly they cared and understood the importance of this delivery for us and for the puppy. They were nice polite and loving to the puppy. Grade A 5 stars for them!!!!!”

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Posted 4 years ago

“Sarah was amazing she was so supportive from start to finish. She was extremely responsive and reassured me as there were some very tight deadlines, against all odds we got our cat from NYC to LHR in the middle of a pandemic! Sarah was so wonderful throughout! Our cat is safe and well and all was executed flawlessly by Starwood!”

Starwood Pet Travel 5 star review on 22nd May 2020

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Posted 4 years ago

Thank you for your kind words Sarah. And yes, our Sarah is awesome ! Thank you for your review and sharing a picture of your beautiful cat! Wishing you all the best in the UK. Cheers! Starwood Animal Transport

Posted 4 years ago

“Our puppy was delivered during the time frame we were told. The delivery staff were very nice and professional”

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Posted 4 years ago

“Puppy arrived happy! The men were professional and in the time window.”

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Posted 4 years ago

“Called ahead to tell us a time he was going to be here, was very informative and polite. Lilly was delivered to us in great condition. Would highly recommend this company in the future.”

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Posted 4 years ago

“Great service!”

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Posted 4 years ago

“Great survice, and would use them again!”

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Posted 4 years ago

“Our puppy arrived at our home with a happy wag. The young man that delivered Emmy to us was courteous and polite. He gave us an update on her travels and we appreciated him for all that he did. I wanted to tip him but forgot in the moment. Can I still do that?”

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Posted 4 years ago

Thanks so much for your kind words. Reviews like yours are why we work so hard to exceed our customer's expectations. Don't worry about a tip for the driver, we will send him a thank you gift on your behalf!!!

Posted 4 years ago

“Very happy with the service, thank you”

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Posted 4 years ago

“Our dog arrived here safely, in the timespan quoted by a super sweet mother and son. They were very courteous, friendly and handed us our puppy. It was a very positive experience.”

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Posted 4 years ago

“Our experience was fantastic. Felt informed every step of the way.”

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Posted 4 years ago

“The people were so nice and I really appreciated their help with getting my puppy home safe and healthy. Thank you so much”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews