Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jeanine was absolutely terrific. She called us from the airport to update us on the flight, and then kept us informed all day. Tremendous customer service!”

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(Jeannine Dugan) - Posted 2 years ago

“Was kept informed the whole day.”

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(Patricia Pera) - Posted 2 years ago

“Jeff was our puppy's My Pet Cab person. He was wonderful. He called on schedule to let us know they were on their way and how long it would take them to arrive. He took very good care of Comet ( formerly known as Trey). Jeff was very nice, pleasant, respectful and you could tell he enjoys making these deliveries. He gave Comet the five-star treatment all the way. If we could give Jeff more than five stars we would. As five stars is the highest option we give Jeff and My Pet Cab five stars plus, plus, plus. If we need such services in the future we would definitely call on My Pet Cab and Jeff. Your consciousness and care have helped a disabled Afghanistan veteran get his service dog which will greatly improve the quality of the veteran's life.”

Starwood Pet Travel 5 star review on 19th January 2022

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(Jeff Dec) - Posted 2 years ago

“Very pleased. Driver kept me informed, was courteous and ontime.”

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(Michael Roper) - Posted 2 years ago

“Our pet deliver was sweet and kept me updated on Hewie’s journey home. I am very happy with this service.”

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(Jeannine Dugan) - Posted 2 years ago

“My driver Georgie was super polite and friendly.”

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(Georgi Pehlivanov) - Posted 2 years ago

“Called us with an estimated time of arrival at our house. Actuallly arrived a few minutes early. Let us know how our puppy did during the time he was with her. He let us know they never sent food for her but that he had given her plenty of water. He was very pet and people friendly!”

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(Adrian Knapp) - Posted 2 years ago

“They were great! Called to let me know when my guy would arrive and when they were almost here!”

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(Adrian Knapp) - Posted 2 years ago

“Thank you for delivering my new puppy to our house! Adrian was communicative and friendly.”

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(Adrian Knapp) - Posted 2 years ago

“Adrian took great care of my puppy and delivered it right on time as promised! Highly recommended!”

Starwood Pet Travel 5 star review on 18th January 2022

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(Adrian Knapp) - Posted 2 years ago

“Excellent service. We love the new puppy. Loved the Zebra paint job also !!! Carol & Dennis”

Starwood Pet Travel 5 star review on 15th January 2022

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(Kate Andres) - Posted 2 years ago

“My puppy was delivered to my door by a very personable driver, Traci Breaner. She called to let me know the window she would be arriving in and She arrived within that window. My puppy was clean and all of the paperwork and items with her were attached. She explained what everything was, took a picture after asking for my ID and asked if I had any further questions. Thank you”

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(Traci Brearley) - Posted 2 years ago

“Delivered on time. Very personable couple. I'm sure they took great care and pride in delivering my new puppy.”

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Posted 2 years ago

“This was my first time purchasing a puppy from such a distance, not having a car made the logistics a concern for me. However PuppySpot’s affiliation with My Pet Cab was the perfect solution. Kate was a great communicator and was a wonderful person to meet at the same time I got to meet my new puppy. Without My Per Cab welcoming a new puppy into my life would not have been possible.”

Starwood Pet Travel 5 star review on 14th January 2022

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(Kate Andres) - Posted 2 years ago

“Friendly and caring driver. He was holding and hugging our puppy until we arrived to the meeting point. Very professional service!”

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Posted 2 years ago

“We’ll coordinated, on time, courteous service.”

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Posted 2 years ago

“Kate was amazing! Great communicator and so sweet to our new pup and us!!! Thank you, Kate!”

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(Kate Andres) - Posted 2 years ago

“The driver Alex was awesome and kept me informed the entire time we were waiting for Magic’s arrival!”

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(Alex Castosa) - Posted 2 years ago

“Great job Alex”

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(Alex Castosa) - Posted 2 years ago

“Manual was great - super friendly, kept us informed and gave us plenty of space and time to connect with our new pup. He has a lovely energy and was very professional.”

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Posted 2 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews