Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jose and his son let me know when they expected to arrive, and they were very caring with my puppy when they arrived. They clearly care about the animals and I'm grateful for their services!”

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Posted 3 years ago

“Very friendly,polite, and he was just as excited as I was in receiving my new puppy.I was glad to see that Cooper was transported in a SUV and not a van.”

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Posted 3 years ago

“The person who delivered our puppy was amazing. Kept us informed and was very polite and warm towards the animals.”

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Posted 3 years ago

“The driver was kind and payed close attention to my puppies needs. She was well organized and gave me all the information I needed for the future health of my puppy. Thank you very much for a safe travel experience for my puppy.”

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Posted 3 years ago

“Rachel was lovely.”

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Posted 3 years ago

“Samson is a 3 pound puppy and I was very concerned for his safety. I was informed of every step of Samson's trip home. At first I received emails and text messages.then I received phone calls. He arrived home safe and a happy playful pup. All documents accompanying Samson were explained and all my questions were addressed. My Pet Cab exceeded all my expectations and I strongly recommend them as the first means for transporting pets over long distances.”

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Posted 3 years ago

“Service was excellent!!”

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Posted 3 years ago

“Perfect, in time, very professional, the dog was in a very nice care. Thank you”

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Posted 3 years ago

“Great communication. On-time and very professional. Ramiro - Thank you for safely delivering my new best friend.”

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Posted 3 years ago

“Driver was super nice and my baby arrived early! Thank you!”

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Posted 3 years ago

“Nicole Pera was great! Alten arrived totally chilled out and even a bit sleepy.”

Starwood Pet Travel 5 star review on 24th August 2021

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Posted 3 years ago

“Very nice and pleasant experience”

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Posted 3 years ago

“Timely and professional! Couldn’t have asked for a better group to deliver my puppy.”

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Posted 3 years ago

“My experience with My Pet Cab was excellent. We were kept informed of our pup's estimated time of arrival and he arrived on time. Everything was clean, pup was placed out of the crate ready to be picked up and social distancing was observed. We were given a brief summary of how our puppy handled the trip and and the driver was very pleasant.”

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Posted 3 years ago

“Tyler was fantastic. He gave me frequent updates and was so friendly. He delivered a healthy happy puppy. I highly recommend him and Pet cab!”

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Posted 3 years ago

“Stephanie was early. Prompt, professional. Kind.”

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Posted 3 years ago

“The handler was very kind and attentive. I think it would be helpful to have some sort of running water/wipes to help clean the puppies after travel- the puppy arrives very dirty and covered in her own sick. That was my only worry really- but the handler seemed very sweet and was comforting her.”

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Posted 3 years ago

“Suzanne was wonderful, communicated with me about her arrival, assisted me with getting my Bella settled and answered my questions. Thank you for such great service, perfect delivery of my new puppy❤️”

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Posted 3 years ago

“They delivered my puppy within a few minutes of ETA.”

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Posted 3 years ago

“I rate my Pet Cab experience a 5 out of 5. The communication was great, the delivery was early and the driver was caring, kind and helpful. Thank you Pet Cab!”

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Posted 3 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews