Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication, along with excellent service…”

Helpful Report

(Ramiro Martinez) - Posted 2 years ago

“They were Great. And arrived when promised! Very, nice guy Delivered puppy!”

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(Daryl Specter) - Posted 2 years ago

“Kept us informed and up to date with arrival times. Very professional!!”

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(Patricia Pera) - Posted 2 years ago

“Awesome service!”

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(Patricia Pera) - Posted 2 years ago

“Communication and coordination were well and graciously implemented😊”

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(Jeannine Dugan) - Posted 2 years ago

“Spike was terrified after such a long journey to get to me; my delivery person was so gentle and kind and actually helped me get Spike out of the crate, he was very gentle and helped make this scary journey a little easier for my petrified pup. Thank you!!”

Starwood Pet Travel 5 star review on 5th February 2022

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(Aaron Sanford) - Posted 2 years ago

“Jeannine was excellent. Prompt and great with the animals.”

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(Jeannine Dugan) - Posted 2 years ago

“The gentleman was polite and professional. He called and kept me informed as to my puppy's arrival. My only disappointment was my puppy was covered in pee and his cage had vomit.”

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(Daryl Specter) - Posted 2 years ago

“Prompt, friendly, responsible young man…Mike thank you.”

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(Mike Pettengill) - Posted 2 years ago

“He texted and called keeping me informed. The dog was very calm, Max did a great job driving the dog so far!”

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(Max Specter) - Posted 2 years ago

“Our pet driver was wonderful...our little girl was happy and kissing us after a very long day. We were kept informed on when she would be arriving and they were right on time.”

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(Tyler McGrew) - Posted 2 years ago

“Kate did a great job of transporting our new pup!!! We couldn’t have asked for a better experience.”

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(Kate Pehlivanov) - Posted 2 years ago

“Excellent service, thanks for bringing our pet home!”

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(Mike Pettengill) - Posted 2 years ago

“Genesis was wonderful. She informed me every step of the way. She truly cared about my puppy.”

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(Genesis Rosado) - Posted 2 years ago

“The driver of the cab arrived an hour early! We were so pleased. Our new dog is a 5-month old Bernedoodle. He weighed just under 40lbs when he arrived. He had no collar so the Pet Cab woman was planning to carry him into our house in his crate! There was nothing else the Pet Cab worker could do as he was delivered without a collar or leash. My husband insisted on helping her carry the crate into our house. I scrambled to find an old collar so we could take him outside as he had been in the crate for hours. She was very pleasant and nice. We were glad our pup, who flew in a plane through the night and then traveled in a van, his first time in a crate, had arrived with such a kind person!”

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(Jamie Reyes) - Posted 2 years ago

“Our My Pet Cab driver Tim was great, he kept us informed of his arrival time and how my puppy was doing. He was so friendly and professional.”

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(Tim Hohm) - Posted 2 years ago

“Kate was amazing!!!”

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(Kate Pehlivanov) - Posted 2 years ago

“Driver was outstanding. Pup was clean and happy.”

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(Manuel Arellano) - Posted 2 years ago

“VERY RELIABLE. WAS ON TIME !! I WOULD DEFINITELY USE THEM AGAIN!!”

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(Calvin Conner) - Posted 2 years ago

“Calvin is beyond amazing! Called every step of the way and was very informative and reassuring. We loved him and the delivery of Luna our precious baby. He even introduced her in the best way possible- it was unreal. Thank you”

Helpful Report

(Calvin Conner) - Posted 2 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews