Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mabel arrived on time and calm and happy after her long journey! Kristi did a fantastic job keeping me up to date and giving tips and advice when she dropped her off- thank you!”

Helpful Report

(Kristi Popik) - Posted 2 years ago

“Driver was here on time. She seemed exhausted from all the driving. Was not enthusiastic about the puppy at all and when I asked about feeding she said she can not talk about the puppy and that I should call Puppyspot. He did make it here but it was not the great experience that I’ve read in your reviews online.”

Helpful Report

(Bruna Pinherio) - Posted 2 years ago

We appreciate your feedback. Our driver enjoyed meeting you and introducing you to your new puppy. Since My Pet Cab has the pleasure of delivering all types of breeds, we instruct our drivers to defer all puppy health and care questions to the experts at Puppy Spot and/or your veterinarian's office. In this case, as you asked for specific information regarding type of food and feeding frequency, our driver was following our protocols. We are sorry for any misunderstanding this may have caused and hope you are enjoying your new puppy!

Posted 2 years ago

“Mike was great! Excellent communication the entire way. Great personality…attentive to the puppies, enthusiastic and professional.”

Starwood Pet Travel 5 star review on 12th February 2022

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(Mike Pettengill) - Posted 2 years ago

“Great experience!”

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(Calvin Conner) - Posted 2 years ago

“Very pleased with our experience! Paul T. brought us on new fur baby and he was so kind an gentle with our puppy. Thank you so much!”

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(Paul Tuccelli) - Posted 2 years ago

“Nick was great at delivering our puppy. Thank you Nick:)”

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(Nick Knecht) - Posted 2 years ago

“OMG, they were amazing. They let me take pictures and we felt their joy for us. I would recommend them highly. They were kind, excited for us, and expressed the same joy that we felt.”

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(Jesse Rodriguez) - Posted 2 years ago

“Fantastic, realistic service.”

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(Natasha Jaffe) - Posted 2 years ago

“The driver was awesome and had wonderful energy.”

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(Tyler McGrew) - Posted 2 years ago

“Very organized and great follow-through. Everyone was very nice.”

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(Rebekah Pena) - Posted 2 years ago

“great experience! A package arrived before our pet was delivered! a beautiful set of toys, blanket, bed, and a leash. I would recommend them!!!”

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(Josh Prezgay) - Posted 2 years ago

“Friendly staff, My big puppy was well taken care of and came home safe and sound.”

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(Carissa Love) - Posted 2 years ago

“Great experience! On time and so kind!”

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(Alex Parma) - Posted 2 years ago

“Very professional, great communications!”

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(Josh Prezgay) - Posted 2 years ago

“GOOD JOB, THANKS”

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(Hayden Black) - Posted 2 years ago

“My Pet Cab was so convenient. They delivered my fur baby safely and included all necessary items.”

Starwood Pet Travel 5 star review on 8th February 2022

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(Alex Parma) - Posted 2 years ago

“I was kept informed all day and received a call the previous night. This was a great experience thanks so much”

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(Jeannine Dugan) - Posted 2 years ago

“Communication was fantastic and Aaron, the delivery guy was very nice. Thank you”

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(Aaron Sanford) - Posted 2 years ago

“The pet nanny (driver) was very professional and exhibited care and love when delivering our new pet. It was great to get updates along the way explaining how the new pup was handling the journey. I will definitely recommend them.”

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(Patricia Pera) - Posted 2 years ago

“The female that delivered our puppy to us was so sweet. Our puppy arrived when scheduled and she called with a time schedule. She definitely loved her job.”

Helpful Report

Posted 2 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews