Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our sweet Luna arrived on time, and well cared for.”

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Posted 4 years ago

“Our puppy arrived well cared for and in good spirits----no sign of the "trauma" from traveling we feared. The handler was obviously a puppy fan. This was a class A way for our puppy to arrive!”

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Posted 4 years ago

“Bob and Ted were fantastic. They both provided updated information. The trip had a delay and they were terrific letting us know what was going on and with the new estimated deliveries. Best experience we have had in receiving a new puppy. Thank You Dennis”

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Posted 4 years ago

“Excellent service. I was so nervous for my Scarlett to get home, but I did not need to worry. Joni kept me updated and took perfect care of my puppy! Very personal service.”

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Posted 4 years ago

“Our Courier was great! She called when she was on her way, and arrived within the window she gave us. She seemed very caring for the puppies she was delivering. It must be great to have a job that you make people smile every day!! God Bless you all!”

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Posted 4 years ago

“Confirmed the day before and 15minutes prior to aero - Friendly”

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Posted 4 years ago

“Arrived early and was very courteous.”

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Posted 4 years ago

“The precious cargo arrived in great shape and in good company. Driver was professional and obviously took her responsibility very seriously.”

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Posted 4 years ago

“She dropped the pup took a picture and left; just like that. I guess I was expecting some small talk after everything else pup went thru but the drop was like a grocery drop. Pup was safe and healthy though = job done. I'm grateful for her time.”

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Posted 4 years ago

I’m sorry that you were disappointed with your puppy delivery experience. We pride ourselves in excellent customer service and our drivers work hard to take precious care of your puppy while also ensuring efficient delivery. Unfortunately, your driver was unable to spend more than a few minutes after the delivery as she had one more puppy to deliver and did not want to leave the puppy alone .We hope you are enjoying your new furry family member!

Posted 4 years ago

“Friendly, on time, excellent communication, sweet to puppy, and professional in every way. Perfect!”

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Posted 4 years ago

“Kept in touch and detailed. Arrived promptly. Polite and personable agent. Pup was not upset. Carrier still positive to pup. Thanks for the food and scoop. All good.”

Starwood Pet Travel 4 star review on 3rd December 2020

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Posted 4 years ago

“Driver was very nice and could tell that my pup received absolutely the best care.”

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Posted 4 years ago

“driver WAS VERY NICE AND GAVE ME TIPS ABOUT OWNING CHOCOLATE LAB”

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Posted 4 years ago

“Traci was great and I appreciate the information she game me on the new puppy.”

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Posted 4 years ago

“My puppy was delivered on time, and the driver was very nice!!!”

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Posted 4 years ago

“Jeff called as soon as he picked up our puppy and gave us an estimated time frame. He arrived at the expected time and was very friendly and professional. Thank you Jeff for delivering our puppy safely!”

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Posted 4 years ago

“George P. did a great job delivering our new puppy to us. He seems to really care about his precious cargo and Daisy was clean and alert when we received her.”

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Posted 4 years ago

“Dean was great. Thank you!”

Starwood Pet Travel 5 star review on 1st December 2020

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Posted 4 years ago

“Rick was great!”

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Posted 4 years ago

“Neal was great and right on time!!”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews