Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The driver Kate let me know her travel times & called to let me know when she would be there. Very friendly. Took a picture & sent it to me right away”

Starwood Pet Travel 5 star review on 10th July 2021

Helpful Report

Posted 3 years ago

“Very easy and convenient… delivery was smooth and timely….. would’ve like a little explanation of what medication was taped to crate.”

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Posted 3 years ago

“Very professional. Great service.”

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Posted 3 years ago

“It was a wonderful experience. The driver had picked up my puppy and saw she had pee all over her. So the driver brought my puppy to the restroom and wash her in the sink the best she could.”

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Posted 3 years ago

“Very professional and caring attendant…my wife and I were impressed by her willingness to share in our “first” experience. It made our meeting with our new puppy stress free and memorable for all of us.”

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Posted 3 years ago

“The driver was courteous, prompt, very caring. My pet is doing very well. Thank you.”

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Posted 3 years ago

“Our driver Jeary was super informative and kept us in the loop throughout the whole trip. He kept updating us and I could tell her really cared about our dog just from the way he was holding him. He informed us what everything was and was extremely polite. Before he arrived we were extremely anxious, but after the first phone call, we felt a bit more comfortable. He is an amazing driver for this company and I would use this company if ever needed because of him!”

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Posted 3 years ago

“It was great to have our pup delivered home!”

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Posted 3 years ago

“She was great. When she called and said she would be here in a 1/2 hour she was was. I was very happy with your service. Thank you”

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Posted 3 years ago

“Patricia was great, very professional. our puppy arrived exactly when she had told us.”

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Posted 3 years ago

“Delivery was fine, though dog was covered in urine, which I know can't be helped. no request to verify my identity - he was here for literally 1 minute.”

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Posted 3 years ago

“Love the service not having to go to airport and and find my way was great The people where really nice”

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Posted 3 years ago

“very professional and trustworthy. Great company!”

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Posted 3 years ago

“excellent service”

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Posted 3 years ago

“puppy arrived healthy , on time, happy thank you to all there!”

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Posted 3 years ago

“very sweet, helpful and informative”

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Posted 3 years ago

“Excellent service all the way around! From your receptionist to your driver Adam and Karen Chang, who phoned me 30 minutes prior to my puppy’s arrival! Thank you SO much for taking such good care of my puppy!”

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Posted 3 years ago

“Delivered my new puppy in safe and sound!”

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Posted 3 years ago

“It was a very short interaction, hello and thank you!”

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Posted 3 years ago

“They did an excellent job in getting my puppy to me and based on his happy, bouncy arrival, my new puppy must have had a great time too. He arrived around 1:30pm finally settled down from his excitement and enthusiasm around 4:30pm. Thank you for getting my doggie to me healthy and in excellent shape.”

Helpful Report

Posted 3 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews