Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You guys were GREAT!! Called me several times with updates and brought my little love directly to my house. Terrific experience. Thank you!”

Helpful Report

(Calvin Conner) - Posted 2 years ago

“We were very pleased with My Pet Cab! Our puppy was happy when she arrived and was handled very well by the transporter, Jennie.”

Helpful Report

(Jeannine Dugan) - Posted 2 years ago

“Kate was polite and helpful.”

Helpful Report

(Kate Pehlivanov) - Posted 2 years ago

“Manny did a wonderful job bringing our sweet new puppy home to us. Great communication on when to expect him.”

Helpful Report

(Manny Arellano) - Posted 2 years ago

“Outstanding, Driver Timothy, Was very informative and very professional. Kennel was clean and we talked about the puppy- Fresno / Buddy seemed to be calm and healthy after his ordeal. We are both very happy with PuppySpot and My Pet Club delivery.”

Helpful Report

(Tim Hohm) - Posted 2 years ago

“I was very nervous at first but Genesis was wonderful and comforting. I am very thankful to have had her with our puppy throughout their journey to our home. Our puppy was well cared for and Genesis was communicative.”

Helpful Report

(Genesis Rosado) - Posted 2 years ago

“Everything was great with the phone call and the updates and for my BRADY make it to us safe Thank you”

Helpful Report

(Kristi Popik) - Posted 2 years ago

“Great service”

Helpful Report

(Daniel Merlos) - Posted 2 years ago

“Service was very good. Tim keept me informed on his location and when he would arrive at my home. Execelent service.”

Helpful Report

(Tim Hohm) - Posted 2 years ago

“Excellent Service. Was kept in the loop throughout the entire process. Our puppy arrived in great shape!”

Helpful Report

(Kate Pehlivanov) - Posted 2 years ago

“Delivered pet safely, quickly and courteously. Would definitely use them again.”

Helpful Report

(Leslie Rowen) - Posted 2 years ago

“Our new puppy arrived safely and on time. I especially liked the way I could see where the driver was and have an estimated time of arrival. Living on a ranch, it helped me make sure we had the gate open and were watching for Leslie's arrival.”

Helpful Report

(Leslie Rowen) - Posted 2 years ago

“Tyler was very friendly and gave me updates every step of the way. When my puppy was dropped off he was clean and seemed happy and well take care of.”

Starwood Pet Travel 5 star review on 29th April 2022

Helpful Report

(Tyler McGrew) - Posted 2 years ago

“Great communication”

Helpful Report

(Kylie Higgins) - Posted 2 years ago

“Rick was very professional. He contacted me when he knew he was going to be delayed. My puppy was very relaxed and seemed well cared for when he was dropped off. Rick took the time to let me introduce my senior dog to the new puppy before we brought him in the house.”

Helpful Report

(Rick McCarthy) - Posted 2 years ago

“Communication was excellent and the driver delivered my puppy on time and safe.”

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(Jeanine Dugan) - Posted 2 years ago

“The delivery by My Pet Cab was wonderful. Very pleased. Thank you.”

Starwood Pet Travel 5 star review on 26th April 2022

Helpful Report

(Ray Gagne) - Posted 2 years ago

“sent me texts and pictures with time she my pup would be home”

Helpful Report

(Patricia Pera) - Posted 2 years ago

“Stephanie was great at communicating with us. She delivered the pup on the timeline provided and was able to answer my questions. Many thanks to My Pet Cab”

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(Stefanie Knapp) - Posted 2 years ago

“Excellent service!”

Helpful Report

(Genesis Rosado) - Posted 2 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews