Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tim was very professional and Kind. Called me when he was on his way. My new puppy was in good hands. He also was Covid conscious and followed safety protocols. I was very happy with the service I received.”

Starwood Pet Travel 5 star review on 25th October 2020

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Posted 4 years ago

“Driver was excellent and very nice. All positive!”

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Posted 4 years ago

“We couldn’t be happier with Angie’s professionalism. It is obvious than she loves her charges. We rate your service a 5+. Emma arrived in very good condition, and after a little initial nervousness, she is now eating, drinking water and playing. Thank you.”

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Posted 4 years ago

“My puppy arrived happy and healthy”

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Posted 4 years ago

“Our puppy arrived happy and healthy with all the things we needed to get him started. The driver was very friendly and clearly cared about the dogs.”

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Posted 4 years ago

“Very good communication, very friendly, helpful and excited for us! Seemed to take very good care of our pup & handed over to us everything we needed. Was Covid Responsible. Very pleased!!”

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Posted 4 years ago

“It was amazing. He was so informative and sweet with our puppy. Thank you so very much”

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Posted 4 years ago

“My experience was great.”

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Posted 4 years ago

“Such a great experience! Our puppy was treated and handled so professionally. Thank you!”

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Posted 4 years ago

“Tim did a great job, a pleasure to work with!”

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Posted 4 years ago

“We got so excited when we saw the cab pull up in front of our house. Ray the driver gave us lots of info on our new puppy's voyage, and had obviously showed kind attention to our pup. He provided us with some guidance on our first meeting with our puppy while he was still in the cab; once Ray opened his travel crate, I waited as advised, and our puppy came over and licked me on the nose. From there it was just like a homecoming. Ray provided us with our new travel crate and medical papers before leaving. The ground travel part of his trip seemed to be pretty flawless (had experienced air travel delays). Thanks My Pet Cab!”

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Posted 4 years ago

“My Pet Cab was terrific. I was really worried about what it would be like for our little guy in transit and anxious for updates especially as we encountered flight delays. They were good communicators sharing the info they had and treating my concerns with respect, providing easy ways to stay in contact throughout. Dean, our driver, was terrific with those first tentative moments upon arrival. He was comforting and compassionate with our puppy who was a bit hesitant at first to leave his crate but also left us room to make eye contact and engage. When our little guy then bounded toward my daughter with all the tail wagging one could hope for, he took a video and photo that we will always treasure. Finally, he was very professional with the paperwork and a helpful update on the care in transit. I was very impressed with the service throughout.”

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Posted 4 years ago

Thanks for an awesome review! Since you responded in 48 hours and mentioned our driver( Dean) by name you were randomly selected as this months $100 Amazon gift card winner! We will reach out separately for details ! Thanks and congratulations on your new family member

Posted 4 years ago

“Kate was very friendly and helpful with the delivery of our new puppy, both over the phone and in person.”

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Posted 4 years ago

“Great service, made sure we were aware about delays and delivered on time. Highly recommended”

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Posted 4 years ago

“the driver was very excellent”

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Posted 4 years ago

“Great experience my puppy arrived safe and happy”

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Posted 4 years ago

“My assigned driver was very nice! She kept in communication with me as soon as the charter landed until my puppy was delivered!! Gave me all the directions and info she had to give me for him.”

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Posted 4 years ago

“great delivery of my new puppy, excellent communication and on-time service!”

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Posted 4 years ago

“Neil was outstanding. Very friendly and caring with the handling of our new family member. We would definitely recommend My Pet Cab to anyone!”

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Posted 4 years ago

“Nice, professional kept me informed and on time”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews