Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jerry was great. Kept in constant communication. Was pleased with the experience.”

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Posted 3 years ago

“The driver was an absolute gentleman & Stella showed up on time. Stella did show up very dirty & unfortunately My Pet Cab was given the wrong phone number from PuppySpot. So communication was difficult, as we didn't receive information regarding arrival the day prior. Neither are your fault.”

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Posted 3 years ago

“We were very happy with the delivery, Gary was friendly and helpful.”

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Posted 3 years ago

“It was great”

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Posted 3 years ago

“We were very pleased with the delivery of our new family member. Tracy was very attentive to our Roxy, and great with us, giving us some excellent information.”

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Posted 3 years ago

“Neal was excellent and Mr. Gould very much appreciates it!”

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Posted 3 years ago

“Ricky & Jason were fantastic!”

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Posted 3 years ago

“My wife and I were extremely happy with the series of My Pet Cab. We received a call the day before our puppy was to be delivered from Puppy Spot. The person calling was terrific with all the information I needed. The next day our puppy was delivered by the nicest man Abel and his young son. They seemed to be as happy as we were and I absolutely would use them again...We took pictures all around to remember our wonderful experience.”

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Posted 3 years ago

“I had a great experience, thank you.”

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Posted 3 years ago

“My puppy was delivered on time and in good condition.”

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Posted 3 years ago

“Driver was Traci Brearley, notified us ahead of time and was on time. Puppy was clean and appeared to be in good health and spirits despite a very long trip. Traci obviously cared for her passenger. The hand off went smooth. Thanks again.”

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Posted 3 years ago

“My Pet Cab was a big part in getting our new family member home safely! They were there for me the entire time and gave so much info on the process I didn’t have any questions after. My driver Ramiro gave us an estimated time of arrival and showed up sooner, we were very pleased with our first experience with My Pet Cab, we Highly recommend !! - The Ali’s”

Starwood Pet Travel 5 star review on 3rd May 2021

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Posted 3 years ago

“Very nice and was quick! Called me and updated me, was very polite too.”

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Posted 3 years ago

“Our whole experience was great. I received a call the day before telling me the time window he would be delivered along with all the information I needed. Abel was the Driver who brought our puppy to us. He could not have ben nicer. Took the time after he verified me to take a few photo's of my wife and I and also a group photo with him. All and all a very nice experience of good memories.”

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Posted 3 years ago

“Thank you so much Lisa for safe delivery. We love our little baby.”

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Posted 3 years ago

“a great job”

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Posted 3 years ago

“My driver was very friendly and caring. She delivered my little one on time and she treated my puppy like he was her own. I would definitely recommend My Pet Cab to my family and friends.”

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Posted 3 years ago

“Nancy was great! She let us know when she was heading to a stop before us and also when she was heading to our address. Was friendly and punctual.”

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Posted 3 years ago

“My experience with My Pet Cab was outstanding. They called me the day before but I couldn’t be on the phone too long so the representative offered to text me. I appreciated the flexibility! Ramiro was our pet cab driver and he was great. He texted me when he was about an hour away and he even came earlier than he said! He also answered my text after he had left as I forgot to ask a question. I appreciated all the customer support to bring our puppy home :)”

Starwood Pet Travel 5 star review on 2nd May 2021

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Posted 3 years ago

“Our driver was great at communicating his arrival time and seemed very caring towards our puppy”

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Posted 3 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews