Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rick delivered our poodle puppy, Ukulele, yesterday. Even though Ukulele's drive had been over 8 hours, due to weather complications, he arrived perky, happy and fresh. He had obviously been comfortable and stress free. Rick communicated with us to let us know about delays and gave us a new and accurate ETA. We have nothing but good things to say about Rick and My Pet Cab, and would recommend them highly!”

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Posted 4 years ago

“Jeff was very professional and the delivery was much smother than I anticipated. Jeff corresponded with me prior to arrival”

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Posted 4 years ago

“Awesome service thank you.”

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Posted 4 years ago

“Great service in bringing our puppy to us. Gary kept us updated about the schedule and also ensured our puppy reached us safely. Thanks for the memorable first picture with our puppy :)”

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Posted 4 years ago

“Garrett, was wonderful. He Called the night before and an hour before arriving. He Wore a mask and brought us home our new baby poodle! Great service.”

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Posted 4 years ago

“Driver Ray was very kind and professional and helpful as we welcomed home our new puppy!”

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Posted 4 years ago

“My delivery man is as prompt and kind to my puppy. He was very professional. Would recommend without hesistation.”

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Posted 4 years ago

“We were very pleased with our interaction with your driver. He called us & 40 minutes later put our puppy in our awaiting arms. He explained a few things to us & was off to deliver the next pup. It was nice to see how much he truly enjoys what he’s doing. Thank you.”

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Posted 4 years ago

“I appreciated that they kept me updated with the times for delivery and I liked how Daisy had taken the puppy out of the carrier to do the handoff with me. I got the sense that they really do care for the puppies they are transporting and that goes a long way to making a positive experience for everyone.”

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Posted 4 years ago

“Daisy was my puppy's driver and was great. She gave us an ETA and took great care of my pup. Thank you!”

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Posted 4 years ago

“Amazing device, on time and with care.”

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Posted 4 years ago

“The driver was so nice and made sure all our questions were answered.”

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Posted 4 years ago

“The guy was polite and friendly. Followed all rules perfectly. Wore a mask. Delivered within time limits.”

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Posted 4 years ago

“The experience was great. Jeff contacted me when he was a half hour away and in front of the house. He delivered our pup earlier then expected. He handled her with care and was very nice when he communicated with us.”

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Posted 4 years ago

“We had Joni bring us our little husky! She was so sweet! I couldn’t thank her enough for bringing him ! She was awesome! She gave us everything that was needed she also gave us a time frame and was so gentle with our new puppy I’m so happy! THANKS JONI!!!”

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Posted 4 years ago

“Your associate was very helpful and friendly thank you for bringing me my baby girl.”

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Posted 4 years ago

“I couldn't have been more pleased when I received my puppy. She was clean, happy and ready to explore her new home. The delivery person was very polite, professional and made sure everything was in order before departing.”

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Posted 4 years ago

“Traci Brearley was awesome, she continued to keep me posted on the delivery time of our pup. She was super friendly when she arrived and made our pups final destination the BEST ever. Thank you Traci”

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Posted 4 years ago

“He was very nice and professional I felt that he took good care of our puppy during the transport”

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Posted 4 years ago

“Excellent service we were very happy.”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews