Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very timely, polite & professional. He informed & instructed me .of what I needed to know”

Helpful Report

(Rudy Ceballos) - Posted 2 years ago

“Great service, great communication. Josh delivered my pup safely to my door and was very professional.”

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(Josh Prezgay) - Posted 2 years ago

“Chris was great! He made sure Nelly arrived and also felt comfortable out of her kennel and chatted with us over where everything was located and how she did on her travels.”

Starwood Pet Travel 5 star review on 27th June 2022

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(Chris Hart) - Posted 2 years ago

“We were very pleased with the service. We were notified when we can expect delivery of our pet and was delivered in the time frame given.”

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(Heather Wojcik) - Posted 2 years ago

“Great communication and easy transfer!”

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(Jeary Beaudette) - Posted 2 years ago

“We were very happy with Rick's communication; handling of our puppy, and the timely manner he got her to us!”

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(Rick McCarthy) - Posted 2 years ago

“I appreciate how attentive My Pet Cab was throughout the process. Tim (my puppy's driver) kept me informed from the beginning of my puppy's journey to the time she arrived which I truly appreciated. He also showed enthusiasm for me as I was excited to receive my new furry baby.”

Starwood Pet Travel 5 star review on 26th June 2022

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(Tim Hohm) - Posted 2 years ago

“You all did a wonderful job! Every step of the process was easy and straight forward and delivered our little guy safely. Adam was our driver - he was professional and so kind of us and our pup. Can’t thank you all enough! One piece of feedback I would share is maybe consider sending a follow up text to the phone call the day prior regarding delivery time and confirmation of address. I missed the call and didn’t catch the voicemail until the next day (my bad there!).”

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(Adam Reckers) - Posted 2 years ago

“The driver was courteous and on time. He offered helpful information about our new pet. He was also accommodating regarding our request that he wear a mask!”

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(Massoud) - Posted 2 years ago

“Manny was so kind. Lovely wasn’t frightened at all. I didn’t know what to expect seeing as she made her way here from such a distance. I live in California and Lovely flew here from Ohio. Very happy ❣️”

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(Manny Arellano) - Posted 2 years ago

“Jerry was the best overall compared to Puppy Spot or others. I wish I had offered him something to drink or eat, but I was so overwhelmed with "Bailey that I forgot my manners. I wanted to give him a tip, can you help with that.? He needs to know what an impression he made on us!!!!!!”

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(Jeary Beaudette) - Posted 2 years ago

“Excellent service and incredibly friendly.”

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(Hayden Black) - Posted 2 years ago

“Very good!!”

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(Adam Reckers) - Posted 2 years ago

“My new baby was brought straight to my door and delivered into my arms by the most wonderful pet cab driver. On time, called in advance, perfect.”

Starwood Pet Travel 5 star review on 24th June 2022

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(Mike Pettengill) - Posted 2 years ago

“It was really helpful.”

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(Aaron Sanford) - Posted 2 years ago

“Kept in constant communication. Cleaned up puppy. Had pleasant personality and loved puppy.”

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(Kristi Popik) - Posted 2 years ago

“Aaron called to inform us he was on the way and showed up on time. The whole process went exactly as described. Very satisfactory to us!”

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(Aaron Sanford) - Posted 2 years ago

“Kate was wonderful. She kept notified of each step and when she would arrive. She let me know how the puppy was doing and took good care of him. Thank you very much and thank you to Kate”

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(Kate Pehlivanov) - Posted 2 years ago

“I’m not a breeder / the puppy was sent to me in a timely manner. Thanks”

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(Hayden Black) - Posted 2 years ago

“Puppy arrived smelling of urine and having discharge from right eye. Nothing was relayed regarding the eye discharge. I medicated the eye and the dog is better. Driver was professional and called before he arrived.”

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(Rick McCarthy) - Posted 2 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews