Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The driver, Jeary, was just lovely. Called me about 30 mins out and had to deal with a street closure and turning around and was very patient and kind. Would recommend using them to anyone.”

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Posted 3 years ago

“Pat was friendly and kept me updated on Luca's delivery time.”

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Posted 3 years ago

“My pet cab is Great”

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Posted 3 years ago

“Super efficient and very friendly driver.”

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Posted 3 years ago

“When I knew I was going to move from Nevada to Texas, I was worried about how to move my dog, who doesn't like long car rides. Flying him was not an option, either, so I started researching other alternatives. I spoke with people from several different pet transport companies and thought I had settled on one, when the lack of responsiveness on some crucial questions made me have doubts. I decided to look into more options, and when I contacted My Pet Cab, I heard back from Jim Pettengill right away. We discussed the situation, and I quickly felt reassured by the things he told me about the way My Pet Cab operates. It took a short time to figure out the dates and details, and he was able to provide some additional insight into the team members who would be transporting my dog. A few weeks later, the team showed up right on schedule with their fancy RV. My dog was nervous about getting on board, but they were very patient, and let me help get him into his spot in the RV. The RV was very impressive inside, and my dog had a nice compartment set up with his bed and one of his toys, as well as a water dish. He settled down nicely once he got inside, and after a bit of idling the RV drove off towards its next stop. A few hours later, I received my first e-mail update with a video of my dog going for a brief walk on one of the stops that evening. I received e-mail updates with photos or video clips every day for all of the days of my dog's journey. My dog was delivered on time, as scheduled, and the driver who dropped him off for delivery even helped me bring the crate they had also transported for me into my apartment and get it set up. I was worried about how he would handle such a long trip, but the team at My Pet Cab made sure the situation went as smoothly as possible. If I need to transport any other pets long distance in the future, I would be happy to rely on the services of My Pet Cab again.”

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Posted 3 years ago

“RICK delivered puppy Ginger Snap in good time and with great handling. Thank you so much”

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Posted 3 years ago

“Jeary was great! Thank you for everything!! :)”

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Posted 3 years ago

“Thank you for taking great care of Montee”

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Posted 3 years ago

“My Pet Cab did a great job. Thanks for bringing my puppy home!”

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Posted 3 years ago

“Very good communication on delivery delay with updates. Jeary the driver called on his was with the ETA and delivered our new puppy safe and sound.”

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Posted 3 years ago

“Fast, efficient, communicative and professional service!”

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Posted 3 years ago

“he was very good”

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Posted 3 years ago

“A big Thank You to Jeary, who delivered our pug puppy, safe and sound! He took a pic of all of us and gave me many updates as he was on his way to the house. I would definitely recommend My Pet Cab and use the service again!!”

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Posted 3 years ago

“My puppy arrived clean and happy :)”

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Posted 3 years ago

“Megan was so nice! Only saw her briefly due to covid. But took our picture and kindly sent to me. My window was 2:45-5:45 and she was her at 3:00. How wonderful when waiting for our new arrival!”

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Posted 3 years ago

“Katie was very professional, very timely, called as she left airport and our puppies are delivered a one. Perfect!”

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Posted 3 years ago

“Advised approximate delivery time between 1:30 and 3:30. Updated delivery time 2:00 and my fur ball arrived and was hand delivered to me at 2:02 p.m. on 2/1021 as promised. Gunter is now SEAMUS. He was happy and alert and the driver was great, she also took 2 pictures of us. Sincere thanks for his safe arrival. He is being checked by my vet. today @3:30. Driver/Courier was wonderful! Patriocia Hawkins Greene”

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Posted 3 years ago

“I was very happy with my service. I received a phone call before delivery and the service was on time. Max was clean and all his paperwork was in order. Thank you!”

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Posted 3 years ago

“The driver, Richard, was amazing. Our dog was as happy as could be when she arrived. Thanks again. We would absolutely recommend your company.”

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Posted 3 years ago

“Puppy arrived at expected time. Delivery person was polite and helpful.”

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Posted 3 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews