Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Arrived just half an hour after the flight landed. Betsy was very calm and happy and is settling in brilliantly with our family. Thank you”

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Posted 4 years ago

“The driver was very friendly and on time!”

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Posted 4 years ago

“Very friendly caring and prompt.”

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Posted 4 years ago

“They were great! I got phone calls about their timing and you could tell that they took the comfort and safety of the puppies very seriously. Everyone I spoke to, including the driver was enthusiastic and clearly understood our impatience to meet our new puppy!”

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Posted 4 years ago

“Great experience! The staff was kind, informative and professional. My puppy came clean and happy. The driver arrived on time.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“They were absolutely amazing!! So nice and professional”

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Posted 4 years ago

“Driver called to let me know an ETA. He was friendly and seemed to be good with the animals. Puppy arrived and did not seem overly stressed from her trip. Settles in quickly. Thanks!”

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Posted 4 years ago

“Great experience all around”

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Posted 4 years ago

“Tracy dropped off Rigley. She called to let us know right when she would be here. She was pleasant and helpful.”

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Posted 4 years ago

“My pet cab provided great service. My driver, Jerry, was super kind & considerate. he called regularly to give me updates on when he would be arriving. I would highly recommend the service and transporting your new puppy to you.”

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Posted 4 years ago

“The McKinleys were absolutely wonderful!!!! They were accommodating, communicative, and reassuring. They kept me up to date with every step. I could tell that they had real love and compassion for my puppy. I can’t thank them enough for making the process smooth. I was honestly really nervous about that traveling process for my baby, they put my mind at ease. Thanks!!”

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Posted 4 years ago

“My Pet Cab did an Amazing job. The person who brought my new furry friend called with updates and answers to all my questions. He was very nice, patient and friendly.”

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Posted 4 years ago

“nice people with an easy transition with our new puppy!”

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Posted 4 years ago

“Amazing service we received a call the morning of the cab service then another call when they were 30 mins away. I can tell that he was in good hands. We appreciate what you do! Thank you!”

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Posted 4 years ago

“The transport process via puppy cab was very good. They were very professional providing me with updates on when the puppy would arrive. When we received our little angel she was happy and I could tell she had been in ded good hands. The driver was very friendly and gave me all the information I needed.”

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Posted 4 years ago

“Our new family member was delivered at approximately ETA relayed earlier in the day. Vi was notified of his progress and was called when he was 15-20 minutes away. Jesse warned me that Delaney had gone to potty and was a bit messy & smelly, but was in good spirits. Indeed he was and we promptly gave him a bath to which he responded to very calmly (Delaney not Jesse)”

Starwood Pet Travel 5 star review on 22nd June 2020

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Posted 4 years ago

“Jeffrey was amazing. He called us to let us know he picked up out pet and told us exactly what time he will be here. He was very friendly and took care of our pets needs and cleaning up before he handed over to us.”

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Posted 4 years ago

“I am so happy that you brought the puppy to me and my kids. It was such a wonderful experience. I highly recommend this service. Thank you again!”

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Posted 4 years ago

“The driver and contact on the day of delivery were excellent. The day before the dog came home, I called the office and left a message through their limited menu options. They never called me back, so I had to take the initiative on the day of delivery to get information through puppy spot.”

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Posted 4 years ago

I'm sorry you were not able to get anyone on the phone the day before delivery. We will make sure this is addressed. I'm glad everything went great day of delivery for you!!

Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews