Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

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“She arrived clean and happy”

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Posted 3 years ago

“very nice and bubbly person.”

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Posted 3 years ago

“Everything was great. My only suggestion. Call WAY ahead of time. Us pet owners are super anxious and excited to know when our new fam member arrives.”

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Posted 3 years ago

“My male dog arrived wet in a pink crate which was left with us.”

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Posted 3 years ago

Hello, the crate is supplied by the breeder and/or the company you purchased you new family member from. As the last mile piece of your puppy's journey My Pet Cab has no control over the kennel or the color of the kennel. We will follow up with the driver reading your puppy being wet. As part of travel they do sometimes go again right before delivery and some pups like to play with their water bowls. We hope the first few days with your new pup lead to years of enjoyment!

Posted 3 years ago

“Dean was great with our puppy and even had great advice for us before leaving. His communication was excellent as well, keeping us informed during the delivery.”

Starwood Pet Travel 5 star review on 1st April 2021

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Posted 3 years ago

“Receiving my pup was the most seamless experience!”

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Posted 3 years ago

“Hayden was great! Stella arrived so clean and so happy!! It was so nice to have such a fabulous delivery with such a kind driver.😊”

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Posted 3 years ago

“Transported my new puppy safely and with care. Can’t ask for anything more. I would use again.”

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Posted 3 years ago

“Leslie was prompt sticking to the time that she promised our puppy would be delivered. She went over the particulars and congratulated us on our new puppy.”

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Posted 3 years ago

“it was okay”

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Posted 3 years ago

Sorry to hear you didn't have a 5 star experience. Thanks for taking our call to find out what we could do differently going forward. As explained MyPetCab's role in your puppies journey was the last mile piece. The concerns you expressed would be ones handled by the company that you purchased your puppy from, we will pass along the feedback to them. Hope you are having fun with your new family member!

Posted 3 years ago

“It was a very exciting yet anxious time. Pet Cab was wonderful keeping us up to date and the man who brought him home (forgot his name, I think it was Dean) was kind and caring. Wonderful company.”

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Posted 3 years ago

“Kind, courteous, communicative, and quick! My puppy arrived safely and on time. Thank you!”

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Posted 3 years ago

“Very good service. Polite and respectful.”

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Posted 3 years ago

“I had a wonderful experience with the Pet Cab. The lady who delivered my pet was friendly and polite. She smiled the whole time and was very pleasant. I have no complaints.”

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Posted 3 years ago

“Excellent service. Right on time. My precious pup was well cared for.”

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Posted 3 years ago

“I was informed that the diver was two minutes away. Last minute not an hour beforehand. My puppy arrived safely but his wee wee pad was Scrunched up in a ball and put in the back of his carrier. It had urine and vomit from travel but my problem is that someone crumpled the pad into a ball and pushed it to the back of the pups carrier. I don’t believe the puppy did this. Just and FYI”

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Posted 3 years ago

“Shea was So loving, she brought Koda to us and he was so happy! she was great! Thank you for delivering Koda to us with such love💕🐶 Lisa and Anthony Tonucci”

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Posted 3 years ago

“Dean was right on time with our new Puppy! Explained about Buddy's food and a little back ground of what to expect the first few days.”

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Posted 3 years ago

“My new family member arrived well tendered too and taken care of. Claire (apologies if I misspelled his name) showered Blake in love until I could do so which I am forever grateful for. My thanks to you and the team!”

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Posted 3 years ago

“Excellent service! Driver was very personable.”

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Posted 3 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews