Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gary was a 10 star! He went above and beyond. He texted me a picture of my pup at the airport, called me the day before and kept me informed until he arrived at my front door with more than top of the line customer service, he was way better than any Santa Claus. I have never felt so blessed in my entire life. This service was impeccable and Gary deserves so much more, he really goes above and beyond. I feel so lucky and have fun pictures to remember for a lifetime.”

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Posted 4 years ago

“I was happy with the communication. ETA was confirmed, driver let me know when he was 30 minutes away.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“outstanding. quick and easy.”

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Posted 4 years ago

“Very pleasant to work with. On the spot communication about the arrival and delivery times.”

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Posted 4 years ago

“A smooth operation from start to finish. My cats were well cared for and transported in luxury. They did a fantastic job.”

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Posted 4 years ago

“Excellent service.”

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Posted 4 years ago

“Daisy was very professional and such a nice person. My pet couldn’t have been in better hands”

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Posted 4 years ago

“She was very nice and kind but the crate had smeared poop and pee. I didn’t expect that. She mentioned he went but I thought she cleaned it before he came to the house.”

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Posted 4 years ago

“Lisa was wonderful and kind. It was a great experience ❤️”

Starwood Pet Travel 5 star review on 1st October 2020

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Posted 4 years ago

“Thank you Lisa and Bob! Great communications and thank you for showing your love for our puppy when he was in your hands! We could not have been more thrilled and pleased with your service!”

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Posted 4 years ago

“It went great. My puppy arrived earlier than expected and she was clean and in good spirits. Thank you so much!”

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Posted 4 years ago

“I had a great experience with My Pet Cab. My car was delivered to our new home safe, sound, and surprisingly quick for a semi-cross country trip! The periodic updates and videos were awesome, communication was clear, and they were really accommodating with my schedule. I would definitely use My Per Cab again should a situation requiring it arise again. Thank you!”

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Posted 4 years ago

“Very pleased with this service. The lady who delivered my dog was nice and the dog appeared well taken care of and was clean.”

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Posted 4 years ago

“Everyone was very professional and very friendly. They eased my nervousness about transporting my baby across the pond. Thank you for everything! He is with us and we are happy to be reunited.”

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Posted 4 years ago

Thank you Casey for your sweet review! We hope your family is loving having Murphy in the UK with you! Cheers!

Posted 4 years ago

“My Pet Cab was fantastic with transporting my dog Hobbes from LA to NYC. I dropped him off Friday morning and he arrived in Manhattan Monday morning. The employees were extremely friendly and helpful with answering questions I had regarding his trip. The RV is very nice and spacious. The employees also sent me multiple updates each day regarding how my dog was doing. In every update he seemed calm and actually looked like he was enjoying himself.”

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Posted 4 years ago

“Nico was very friendly and on-time. He called and gave me updates on his arrival and was easy to respond and connect with. He delivered our dog with a friendly greeting.”

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Posted 4 years ago

“Driver great”

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Posted 4 years ago

“Great service, prompt, received a phone call 20 min prior to receiving.”

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Posted 4 years ago

“Worked exactly as promised!”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews