Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kate was awesome - so kind and caring. Thank you so much for safely delivering our puppy to us!”

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Posted 4 years ago

“Perfect in every way! Thanks!!!”

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Posted 4 years ago

“Gary was amazing and I could tell that he cared very well for my puppy during his travel! Thank you!!”

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Posted 4 years ago

“Ray, our driver, was terrific. Great service & communication. Thank you for delivering our little canine bundle of joy!”

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Posted 4 years ago

“The service provided by Pet Cab was excellent. I was kept informed of my puppies progress and arrival time. Thank you!”

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Posted 4 years ago

“Rick was wonderful! Called when he was an hour out and arrived exactly an hour later. Super friendly and was just as excited for us as we were to finally meet our Ozzie!”

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Posted 4 years ago

“Ryan was totally super. She was very responsive, accessible (taking calls after hours for example), and executed Rex’ travel really well. And she knew her stuff. Rex arrived safely and the kids are so happy to be reunited. Thank you so much Ryan!!”

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Posted 4 years ago

Thank you guys! So happy Rex is back home and enjoying beautiful Scotland and his family! We appreciate you review! -Ryan

Posted 4 years ago

“Jim was great!! Brought our beautiful puppies to us safe and sound!!”

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Posted 4 years ago

“Jerry was wonderful! So kind and thoughtful in the way he delivered Baci (formerly Winston) home to us! He even took at picture, which I would love to have a copy. I am sorry I did not take one of him. Thanks for taking such good care of Baci on the journey home. Excellent service all around!”

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Posted 4 years ago

Thanks for the review! We passed along Jeary's picture of your latest addition to the family! Congrats!

Posted 4 years ago

“I was extremely happy with My Pet Cab experience. The driver, Rick, called me to let me know he was on his way with my new puppy. He was very professional and friendly. I would highly recommend this service.”

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Posted 4 years ago

“Great experience, super nice people! Would highly recommend!”

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Posted 4 years ago

“Excellent. Very thorough :)”

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Posted 4 years ago

“The service was professional and courteous. Driver was very pleasant and really treated our new puppy with great care. Excellent service.”

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Posted 4 years ago

“Kim was very friendly and clearly loves her job. She got in touch with us right away regarding the delivery and checked in when she left the airport.”

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Posted 4 years ago

“It was a pleasure to have Rick transport Daisy to our home. A Real Gentleman.”

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Posted 4 years ago

“Just let me say first: Thank you, thank you, thank you! Our initial plan this year to have our kitty wait out the rest of his rabies quarantine in the states and bring him with us to Japan in May went completely off the rails due to... well, everything. We were unsure how or when we were going to be able to reunite our family. Floolf has made it here safely and is his cuddly purring self. I want to give a shout out to Adam Melton for answering all of my questions upon initial contact and Kotaro Kino for getting Floolf through that last mile home. Sarah Wittington was absolutely wonderful. She explained in great detail what we needed and how to get Floolf here. She was able to answer all of my questions promptly even with the time difference issues and I just can't express how much her hard work is appreciated by us. I would absolutely recommend your services to anyone else planning an international move like we did. I wish all of you the best!”

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Posted 4 years ago

“My experience was simply phenomenal! Every aspect of the entire process was professional and their communication to keep me appraised of my cat’s trip was excellent! I would totally use them again!”

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Posted 4 years ago

“Updates very helpful during travel!”

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Posted 4 years ago

“The driver was wonderful. He obviously loves his job. Our new family member arrived early!”

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Posted 4 years ago

“My driver, Rick, was very personable and polite. My puppy arrived clean and happy. Just one suggestion. It would have been nice to receive a call to inform me the puppy was picked up from her flight and was on her way.”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews