Starwood Pet Travel Reviews

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

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“Our puppy manger contact - Bob I believe was his name was so kind! He was great”

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Posted 3 years ago

“Was very pleased to receive my baby Ivy 🐶 from a such professional company. Thank you all for a great care of my Ivy, I’m so thankful for all of you. Marcia Lewis”

Starwood Pet Travel 5 star review on 3rd February 2021

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Posted 3 years ago

“He was very nice but drove down my dirt road my dog threw up and was hand to me shaking...no one drives down the road faster then 5 miles an hour just for future”

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Posted 3 years ago

We are sorry that your experience was not a 5 star one.We take pride in our customer service, which is why we tried to reach out a few different ways to speak with you personally. It is rare we receive such a low rating and we are always looking for ways to improve. Our driver did tell us that he informed you of the puppy getting sick. We always want our new puppy parents to fully understand the journey. With the recent heavy rains our driver mentioned your dirt road had lots of puddles due to weather, so he was extremely cautious incase the puddles were pot holes. We hope that your new addition is blending into their “furever” home!

Posted 3 years ago

“Driver was very prompt courteous kind and he wore a mask”

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Posted 3 years ago

“All went as planned and my pup was delivered when and as promised. Thanks Cherry Benzie”

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Posted 3 years ago

“Ray delivered my Koby safe and on time to my place. He responsible for dog food and water, Really nice person, Thanks for everything I really appreciate for all you do. I give Ray 10 star ⭐️ Stay safe”

Starwood Pet Travel 5 star review on 1st February 2021

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Posted 3 years ago

“Jessie was prompt, courteous and professional. A credit to your company. Thank you!”

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Posted 3 years ago

“Neil was a great transporter. our puppy arrived clean calm and happy.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“the driver kept us informed about arrival time was friendly and helpful”

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Posted 3 years ago

“The driver was extremely friendly and explain everything about the puppy. He is awesome and takes his job very serious, i can see how much he loves his job. Best Regards Manuel De La O”

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Posted 3 years ago

“Really good experience. The driver called me as soon as he picked up my puppy from the airport, offered info about her care and how she was, and arrived exactly when he said he would. Highly recommend.”

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Posted 3 years ago

“Nolan not only let me know when he had my pup, gave me an ETA, but waited at the door until I picked her up. Great service!”

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Posted 3 years ago

“Fast. Attentive to details. Friendly.”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“Very happy with your service. Our address can be difficult to find but your driver had no problem. W appreciated the call when he was about 30 min away. He wore a mask and stayed a distance from us. All in all, we couldn't be happier. Thanks for delivering our new family member. \”

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Posted 3 years ago

“They were great. Called me a few days prior to confirm my number and address and actually were able to arrive early which was great. Very friendly and conscientious”

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Posted 3 years ago

“Top rated service! Disney-anne arrived happy, spunky, in excellent condition! I am so pleased with the caring treatment from lift off to landing and with your driver and personalized service. Thank you very much. Patti”

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Posted 3 years ago

“Everything went smoothly and on schedule. Pup was in good spirits upon arrival.”

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Posted 3 years ago

“The driver arrived in the window we were given, and he called ahead and gave us the time of his arrival. It is always appreciated when someone is on time and calls ahead”

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Posted 3 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews