Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Starwood Pet Travel 5 star review on 3rd January 2025

Kaiulani And Kelly Teague

Starwood Pet Travel 5 star review on 20th November 2023

577

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was really good, they keep me informed and up today with everything”

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Posted 3 years ago

“Pet Cab was great. They keep me informed and brought me my special delivery with care.”

Starwood Pet Travel 5 star review on 19th October 2021

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Posted 3 years ago

“Our puppy arrived safely and exactly as expected. She was very happy and appeared to be well cared for. The driver was very good at keeping us updated on the travel status from the day before to their arrival at our home.”

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Posted 3 years ago

“Very nice and professional.”

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Posted 3 years ago

“Great job with communication. We were given a 3 hour window at first, then we were given updates along the way. Appreciated.”

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Posted 3 years ago

“It was a great experience. I can’t remember the driver’s name. I believe it was Alex. He was very nice and communicated well with me.”

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Posted 3 years ago

“Excellent service, great communications and pet arrived healthy and happy.”

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Posted 3 years ago

“Very nice, arrived right on time. No issues!”

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Posted 3 years ago

“Amanda delivered our new puppy safe and sound October 6 the care and compassion she showed for him was outstanding. We are so happy, completely satisfied. Outstanding job keep up the good work”

Starwood Pet Travel 5 star review on 12th October 2021

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Posted 3 years ago

“Driver kind of made it awkward, acted like we were part of some marketing campaign trying to direct us to open the kennel so she could take a photo. Then said say "forever home" and we were still kind of shocked that we thought we were about to meet a new long time family member, but instead we are part of a marketing opportunity for some company. So, we didn't say anything and she said sarcastically "or not" --- kind of ruined the moment we had been looking forward to for 2 months... I paid 6K for this dog, no one should be using my likeness or horning in on my special moment without at least asking my permission to do so first.”

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Posted 3 years ago

We take pride in our customer service and appreciate your feedback. To clarify, our COVID protocols require the driver to take a photo, in lieu of a signature, for contactless proof of delivery. We are sorry that our driver's enthusiasm was not well-received, even though I can assure you it was well-intentioned. We hope that you and your family are thoroughly enjoying your newest family member!

Posted 3 years ago

“Quick and easy process, and very friendly driver (Jeary)! He provided ample updates and information. Was a great experience all around and we love our new puppy.”

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Posted 3 years ago

“Puppy was delivered right on time!”

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Posted 3 years ago

“Very pleasant man. Took great care of the puppy. Would definitely recommend.”

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Posted 3 years ago

“Very friendly lady”

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Posted 3 years ago

“The Pet Cab driver, Rainer was very sweet and delivered my pup right on time. She had fresh water in her crate and was quite spunky in spite of her long journey to my home.”

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Posted 3 years ago

“Amanda was very nice and kept us informed of her travels with Emmy.”

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Posted 3 years ago

“Driver was so nice and helpful.”

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Posted 3 years ago

“Great! Good communication and I didn’t have to worry about a thing!”

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Posted 3 years ago

“Gerry did a great job transporting my puppy to me. Thank you.”

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Posted 3 years ago

“He was very prompt and kept us informed of when our puppy will get here.”

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Posted 3 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews