Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“was on time,”

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Posted 4 years ago

“Dean was very helpful and took time to be with us after delivering our puppy home. He gave us some useful tips since it was our first pet and helped calm down our puppy after the travel which was helpful in getting her settled in the new environment. 5 stars indeed!!! Thanks, George (Lathrop)”

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Posted 4 years ago

“Thank you she came clean and happy”

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Posted 4 years ago

“I was pleasantly surprised when my pup arrived. Jan Nolan had taken great care making sure he made it to his forever home safely. She called when she was on the way and when she arrived she was friendly, informative and caring.”

Starwood Pet Travel 5 star review on 2nd November 2020

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Posted 4 years ago

“I was pleased”

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Posted 4 years ago

“The communication was great. The time was accurate. However, I realize puppy accidents happen in a crate, but if I were delivering a puppy to someone, I would look into the crate before the delivery and definately notice if the pee/poop pad had pee and poop all over it causing the dog to step all in it. I would have pulled over, replaced the pad and tried to wipe off the puppy's paws. The experience with any business is all in the details and doing the little bit extra to make the end users experience better is part of those details.”

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Posted 4 years ago

I'm sorry that was your experience. Each puppy is cleaned and their crate cleaned at the airport. Our drivers check after each delivery to see if any puppy has soiled the crate since the airport and clean them up if they do. If a puppy soils their crate when the driver is heading to your location, that is where you could receive a dirty puppy. Most customers don't want to wait for their puppy to be cleaned off and crate cleaned, so our drivers usually just deliver the dirty puppy since it was recently done. We will continue to evaluate our procedures and appreciate your feedback on this.

Posted 4 years ago

“I received our puppy on Saturday and I am very happy with the communication as well as the handling of our new puppy. Thanks you for making this part of our puppy's journey so stress free.”

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Posted 4 years ago

“Very nice driver .Max was delivered with good care. Thank you🐶”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Our driver was prompt and courteous. Our puppy arrived in good condition and ready to go.”

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Posted 4 years ago

“Our experience with My Pet Cab was excellent - from the call the day before to confirm travel to the communication with the driver and delivery. We could tell the driver really cared about transporting the puppies too. Thank you.”

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Posted 4 years ago

“This was such a great service and all of our expectations were exceeded. The communication from the individual delivering our puppy was excellent from the airport to our house. She comforted our puppy who was anxious in the crate and our pup was cleaned up prior to her arrival at our house. Thank you!”

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Posted 4 years ago

“Pet Cab was excellent! They called me right when Brixie was available and gave me a very accurate timeline of when she would be arriving. When Brixie arrived, the women delivering Brixie was so kind and excited to hand Brixie off to me! I highly recommend Pet Cab!!!”

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Posted 4 years ago

“We received a call the day before notifying us of the potential drop-off time, which was helpful. Also, the gentleman who delivered our puppy was extremely friendly and called 15 minutes before he arrived to give us a heads up. He was great.”

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Posted 4 years ago

“Very good pet service, the driver was very friendly. He gave us advance notice for when he was coming, and provided a lovely introduction to our new puppy”

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Posted 4 years ago

“my pet was delivered on time ,by a caring individual . thank you so. much”

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Posted 4 years ago

“Kate confirmed with me, the prior evening. The next morning she (again) called me, to let me know...she arrive at my home within 45 minutes. 45 minutes later, she was here with my brand new little girl. She was sweet, friendly and helped me to welcome my bundle of joy. Including, anything I needed to know..that arrived with her. She is a keeper!”

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Posted 4 years ago

“Wonderful experience. My contact with the driver started right when my pet arrived at the airport. She was so kind in calling and letting me know how cute my puppy was (and she truly is!). She brought me the puppy in her arms and was as excited as I was. Such a great 1st experience for me and my puppy in her new forever home”

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Posted 4 years ago

“Gary was all I would expect a professional to be. 1) On-time 2) Clean vehicle 3) Polite 4) Provided necessary information 5) COVID19 aware and clean Gary was great! Thank you.”

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Posted 4 years ago

“The team was very responsive, kind, and early!! My pup arrived in perfect shape. Thank you so so much!”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews