Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were very pleased. The driver was friendly, punctual and seemed to really care about our puppy!!”

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Posted 4 years ago

“Jerry was very professional and and out going. Overall- great service!”

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Posted 4 years ago

“Great service, happy pet”

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Posted 4 years ago

“Our driver was very friendly and communicated well. He also was very kind and gentle with our puppy 😄”

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Posted 4 years ago

“Our Driver, Gary, was in constant contact with us once he became a part of getting our pup home. Once he arrived with her, he took his time to go over her needs, even though he had a 4 hour drive home. Thank you for bringing our new puppy home.”

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Posted 4 years ago

“I loved my new cab. The only thing is that I didn’t like how his food ended up mixed with water in the carrier. But that is inevitable with travel so I would say they did great.”

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Posted 4 years ago

“Rick was awesome so nice and professional He let me know about 30 min before he arrived and when he arrived he went over everything with me and even took our first pic with our new puppy He was just awesome Thank you so much Rick !!!”

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Posted 4 years ago

“Everything went well. Driver called us to informed that the flight was delayed and kept us updated. Our puppy arrived safe and sound. Thanks.”

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Posted 4 years ago

“Jerry was great! Puppy arrived safe, healthy and surprisingly calm. Jerry communicated with us frequently, arrived on time, and made the delivery easy and seamless (and safe during COVID!).”

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Posted 4 years ago

“As far as I can tell, our puppy had a good trip, and arrived to us healthy and happy. A little afraid at first, but okay. He got to us very late in the day. We were hoping to have more time his first day home.”

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Posted 4 years ago

Thanks for the review! As the final mile transporter we do not control flight arrival times. We do call the night before and give an estimated delivery window based on expected flight times, our cleaning process and travel distance. We called with a delivery window of 130-430 and we show delivery at 245 and that included a 1 hour late airplane. Congrats on your new addition!

Posted 4 years ago

“Your service was excellent. My driver was Kate P., and I was very happy with her. She was very courteous and friendly, and she communicated well to keep me informed regarding the delivery time.”

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Posted 4 years ago

“Excellent !!!!”

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Posted 4 years ago

“Bob was very nice and delivered our pup on time and in good condition. Thanks”

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Posted 4 years ago

“The overall process went smooth. Excellent communication. Puppy arrived happy, clean, and safe.”

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Posted 4 years ago

“Very personable & kept me informed of Teddy’s arrival.”

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Posted 4 years ago

“Great communication between the driver and myself. They delivered our new puppy exactly at the time promised and there were no issues at all. Very happy and satisfied with the service.”

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Posted 4 years ago

“Gary was wonderful in both explaining the process, showing great care of our puppy, and giving guidance for when our puppy was delivered. He even called the next day to ensure everything was okay. He was very caring and professional. Abel was also very kind and professional and we appreciated that our puppy was delivered in time. Thank you Gary and Abel! Five star service all around!”

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Posted 4 years ago

“My puppy arrived from private charter to MA and then delivered to my home in CT. The puppy was clean, dry and in good spirits. The crate he was in was clean and paperwork and food in order. The driver communicated updated time she would arrive and she was very accurate. Most importantly, despite the long day, the little guy was healthy, happy, and well cared for. Thank you!”

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Posted 4 years ago

“Very friendly and professional driver.”

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Posted 4 years ago

“Daisy was professional and on time and very friendly . Could not have gone better.”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews