Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My puppy got home safe. Would have liked more updates. I was also informed my puppy (who was traveling cross country) had not been let out of his crate at all. Not sure that this is good for the puppies. My puppy had poop and pee in his crate when he arrived”

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Posted 4 years ago

Thanks for your review and sorry you didn't experience a five-star service. As the vendor who only picked up your puppy from the airport and delivered to your home, we had no influence on your puppies travel before that. The company you bought your puppy from worked with different vendors to transport your puppy, and we were only responsible for the final mile of your puppies travel. When we picked up your puppy at the airport, we took the puppy out of the crate and cleaned the crate and gave your puppy additional water if needed. Our drivers try to keep an eye on the cleanliness of the crate while in our care, but sometimes pets go to the bathroom after we have already cleaned the crate. We hope your new addition to your family is a blessing to you and we wish you the best.

Posted 4 years ago

“They kept you informed of their next move before my puppy boarded his flight til he was on his way to me”

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Posted 4 years ago

“the communication was excellent! the Pet Cab folks communicated with me every step of the way, even sent a photo of my new puppy from the airport, before they set out on the drive to my house. Everything went very smoothly.”

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Posted 4 years ago

“The driver was prompt, courteous and professional.”

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Posted 4 years ago

“The driver was fantastic, friendly, on time, and interacted well with my kids and our new dog.”

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Posted 4 years ago

“Called night before to tell me arrival time, called when on way, called when close and puppy arrived safe and sound.”

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Posted 4 years ago

“Gina was wonderful. Adelina was clean and happy after the long travels here- I could tell Gina really cared about her and made sure she was comfortable. Thank you!!”

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Posted 4 years ago

“Doug was caring and prompt. We are happy puppy owners, thank you!!”

Starwood Pet Travel 5 star review on 27th August 2020

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Posted 4 years ago

“My pet arrived very happy healthy and calmly totally stress free what more can ya ask for . Very clean environment in the van with a super aftermarket air conditioner to keep them cool on extra hot day . I’m can’t say enough but I would definitely recommend my pet cab”

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Posted 4 years ago

“Thank you for delivering my pup! He was comfortable and happy upon arrival and I appreciated the friendly driver.”

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Posted 4 years ago

“Kyla was very helpful in assisting us with the request to pick the puppy up after the airport delivery at the pet resort. She took time to call me that the plane was delayed. Very kind person with great customer report.”

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Posted 4 years ago

“Rick was delightful!”

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Posted 4 years ago

“Top notch travel concierge service for dogs! It’s is so lovely to have such a competent and helpful staff. Thank you to Ryan and Nick who were amazing in coordinating Door to door service! Thank you!”

Starwood Pet Travel 5 star review on 25th August 2020

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Posted 4 years ago

Thank you so much Nancy! It was a pleasure working with you, Prince Harry & Andrew. I hope you guys are settling in nicely to life in the UK!

Posted 4 years ago

“My Pet Cab is a great service, the communication was good, the driver was friendly and on time, the puppy was happy and safe! 5 out of 5 for sure!”

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Posted 4 years ago

“Neal was very couteous and nice in handing over our first and beloved pet .. and when we asked him to wait for 10 mins he happily complied.. we had a great experience with mypetcab. THANK YOU !”

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Posted 4 years ago

“A perfect system and transition”

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Posted 4 years ago

“Prompt and friendly service!”

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Posted 4 years ago

“She was friendly, kind and made me feel very comfortable.”

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Posted 4 years ago

“Bob was very friendly and seemed to take good care of our new pup, Cookie! He described how she was during the drive, helped clean her up, and gave us a call when he was close to arriving. We’re lucky our pup was well taken care of!”

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Posted 4 years ago

Thanks for the great review! Our drivers love delivering smiles and tail wags!

Posted 4 years ago

“Great service, efficient, and ultimate pet care.”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews