Starwood Pet Travel Reviews

Name: Starwood Pet Travel
Address: 4706 Chiquita Blvd. S, Suite 200-320, Cape Coral, Florida
Rating: 4.92

4.9 Rating 3,973 Reviews

98 %

of reviewers recommend Starwood Pet Travel

Company Reviews

Metrics

Info

4.9

Based on 3,973 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a very nice delivery person and he arrived earlier than expected which was great! Puppy was happy and calm. All perfection!”

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Posted 4 years ago

“Driver was pleasant, courteous & punctual.”

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Posted 4 years ago

“Julia was great! She called ahead of time to let us know she was on her way and she shared in our excitement when she dropped off our new pup! Thanks Julia!”

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Posted 4 years ago

“Driver was on time and very pleasant”

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Posted 4 years ago

“Jeff was wonderful. He was patient and very careful with my puppy.”

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Posted 4 years ago

“Drop off was great! On time and easy.”

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Posted 4 years ago

“They called me ahead of time before the puppy arrived. They were here exactly at the estimated time they told me they would be here. Thank you for delivering my baby!🥰”

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Posted 4 years ago

“I was vet happy with the delivery of our new family member by Pet Cab. Our driver Jerry was very friendly and helpful answering all of our questions. Great experience!!!!!”

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Posted 4 years ago

“Our puppy was delivered on time and well taken care of on his journey.”

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Posted 4 years ago

“Excellent courteous”

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Posted 4 years ago

“Service was excellent. showed up when stated, Puppy was happy and relaxed and clean. Driver was nice and answered questions.”

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Posted 4 years ago

“I was super impressed by this service. The communication and delivery was seamless.”

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Posted 4 years ago

“Not sure how it happened, but the Pet Cab initially went to the wrong home. My best guess is that the street number and street name were input to the driver's map app, but not the zip code. I did appreciate the communication from the transporting company and driver - and our puppy did arrive safely.”

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Posted 4 years ago

“Was a great experience!!”

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Posted 4 years ago

“Every aspect - simply fantastic.”

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Posted 4 years ago

“ETA was communicated very well by your company and the driver. The driver Tracy was friendly and answered all questions.”

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Posted 4 years ago

“From the sweet phone call I received from Julie (Julia?) to confirm My puppy’s amended window of arrival time to the very joyful and caring call from Jerry to let me know he was near and very shortly after that he and my new puppy has arrived I must admit that I was greatly impressed with the thoroughness, professionalism and very obvious caring that your employees exuded. When I saw Jerry sweetly and gently holding my new puppy in his lap to present to me I was beyond thrilled! And speaking with this very kind and ever so caring man gave me much confidence that my puppy had been lovingly looked after on his trip to me. I cannot thank you enough for your wonderful employees and service! Sebastian even arrived that very day even earlier than originally expected ( with updates from Jerry along the way) which made his arrival even more of a joy! I am so glad my new puppy Sebastian (née Arrow) had his care entrusted to such a fine company as yours and I would not hesitate for a moment to recommend to others. Thank you so very much for the very wonderful safe and thoughtful way Jerry delivered my little boy home to me! With much appreciation, Barbara Rodgers”

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Posted 4 years ago

“Amazing service! Our puppy was happy when she arrived!”

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Posted 4 years ago

“Amazing service!”

Starwood Pet Travel 5 star review on 5th June 2020

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Posted 4 years ago

Hi Brad - Thank you for sharing this awesome picture of Bomber and the great review! I hope he enjoyed his times in Colorado and is settling back in to life in New Zealand. Again we appreciate your trust in us and wishing you all the best until your next journey! Ryan, Kirsty & the team at Starwood Animal Transport!

Posted 4 years ago

“They were on time and very nice”

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Posted 4 years ago

Starwood Pet Travel is rated 4.9 based on 3,973 reviews