A&O Reviews

Name: A&O
Address: 1A, 7-15 Gundah Road, Mt Kuring-gai, New South Wales
Rating: 4.91

4.9 Rating 150 Reviews

99 %

of reviewers recommend A&O

Company Reviews

Metrics

Info

4.9

Based on 150 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0414470777

Email:

gareth@aomail.com.au

Location:

1A, 7-15 Gundah Road,
Mt Kuring-gai
New South Wales
2080

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good clear communications.”

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Posted 1 year ago

“Lina is wonderful to work with and always looking for solutions to any issues or changes as they happen.”

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Posted 1 year ago

“Fast replies, good quality, affordable rates, and most importantly account reps caring about their customers and paying attention to tiny details. Lookign forward to workign with A&O further down the road.”

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Posted 1 year ago

“We have been working with A & O over the last 5 months; they take to the time to understand our processes and requirements. Lina ensures that all deadlines and timelines have been met.”

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Posted 1 year ago

Thank you Belinda, much appreciated.

Posted 1 year ago

“Great service and easy to work with”

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Posted 1 year ago

Thank you, Benjamin, it was our pleasure to complete another project for you.

Posted 1 year ago

“Thanks Lina for the work on 'Olivia's Tree' which is now the fourth book that you have printed and had bound. I have just come back from QLD delivering it to my daughter's family and as expected it went off very well. A&O remain my 'go to' printers and the next effort is in the mill now. Cheers and a great job. NP”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“I found Lina to be knowledgeable and responsive so I had an enduring sense that A&O would deliver . I will use them again next time.”

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Posted 1 year ago

Many thanks Stephen

Posted 1 year ago

“Good professional service - delivered on time”

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Posted 1 year ago

Thanks, Andus. See you next time.

Posted 1 year ago

“Bruno, Lina and the team are so friendly and helpful, and the work they do is outstanding, you couldn't ask for a better service!”

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Posted 1 year ago

We greatly appreciate your positive review of our team at A&O! It's wonderful to hear that we've been attentive to your needs and gone the extra mile for you. Thank you for choosing us, and we look forward to continuing to provide you with excellent service in the future.

Posted 1 year ago

“Trustworthy”

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Posted 1 year ago

We are excited that they found us trustworthy and appreciate the 5 star rating!"

Posted 1 year ago

“Always a pleasure dealing with the team at A&O. Attentive to our needs and always willing to go the extra mile.”

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Posted 1 year ago

Thank you for your wonderful review! It's always a pleasure to hear that our team at A&O is attentive to our customers' needs and willing to go the extra mile. We appreciate your support, and we look forward to continuing to provide you with the best possible service.

Posted 1 year ago

“At the beginning, I was looking for 3PL to enter AU market so after some research, calls with A&O and some reassurances that they can 100% help, I signed up. I was shocked when I realized that the system they are using is NEW to them and was not helpful at all, so they moved to another software called Mintsoft (MS)which I was familiar with, and I was patient and happy to wait. I spend so many calls showing them how to use, and introducing them to our 3PL partners in different countries (who use MS) to teach them too. Once everything was 100% settled (surely I didn’t have to do all of that so who does! But I wanted to get this up and running for my sake Too), their managing director, OUT OF THE BLUE, reached out and asked me to leave and find another 3PL :D during heart of Q4 which was unbelievable and kind of rude behavior. Although they didn’t give us hard Time during transition period, it was still the worst expense and news ever to receive. Therefore, overall, if these guys are still using Mintsoft, I assure you should be fine but be prepared to be contacted by anyone and ask you to leave :D. On that basis, I absolutely do NOT recommend them”

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Posted 1 year ago

Dear Mohamed Firstly, I would like to apologise as we should have handled this situation better than we did. Our company is built on looking after the people we work with, customers, suppliers and colleagues. To have anyone feel worse off for dealing with us is a clear sign we have failed somewhere which is completely unacceptable to us. We have reviewed the series of events and have implemented clear guidelines on how we handle such situations in future. It would be unprofessional of me to talk about our reasons for us asking to end our relationship here, but hopefully, you can spare some time to meet with me, and I can share the details with you. Any further feedback on how you feel we failed would be greatly appreciated, and we can cover this in our meeting or via email if you prefer. As you are in the U.K., I am happy to meet either very early or late our time to accommodate you. We all wish you the very best with your new 3PL supplier, we know them well, and they are an excellent company. Yours sincerely Gareth Thomas

Posted 1 year ago

“Always helpful. Always reliable. Always excellent finished products.”

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Posted 1 year ago

Thank you so much for your 5 star rating, Shay! We really appreciate your wonderful feedback. We strive to always be helpful, reliable, and provide an excellent finished product, and it means a lot to us when we learn that our loyal customers appreciate that.

Posted 1 year ago

“Bruno was great to deal with, but getting the letter into production was a bit overly complicated and caused a delay. I asked up front if they needed any more info other than what I sent (which was all the info they requested) and they didn't say that they did. Then a few days later there was an issue with our logo that I had to help them resolve, I had to push them to get it out as it was already delayed. Thankfully they were able to despatch the letter a day early.”

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Posted 1 year ago

Thank you for your review and feedback. We apologize for any inconvenience caused by the delay in getting your letter into production and the issue with your logo. Your feedback is important to us, and we'll use it to improve our processes. We appreciate your patience and willingness to help resolve the issue, and we're glad to hear that we were able to dispatch the letter a day early. Thank you for choosing A&O, and we hope to serve you again soon.

Posted 1 year ago

“I want to express my gratitude to you for accommodating such a non-negotiable tight turnaround on my latest print job. The result was excellent as always, but your service was amazing and each of you instilled such confidence in the process for me. Thank you. Suzy”

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Posted 1 year ago

“Once again, super responsive”

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Posted 1 year ago

“The team at A&O has been great to work with. From the first engagement to the last communication the process was fast and efficient. They ensured that we were all on the same page and expectations were understood. Speedy turnaround from submission to delivery.”

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Posted 1 year ago

“Thank you for our beautiful dance concert programs and your efficient service it was much appreciated. Diana Sakaris Director Tempo Red”

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Posted 1 year ago

“Always a pleasure. Friendly and quick communication, and of course the printed project was of fantastic quality. Thanks again, A&O!”

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Posted 1 year ago

A&O is rated 4.9 based on 150 reviews