Hubzu Reviews

Name: Hubzu
Rating: 4.15

4.2 Rating 606 Reviews

80 %

of reviewers recommend Hubzu

Company Reviews

Questions

Metrics

4.2

Based on 606 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

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Phone:

(855) 882-1314

Email:

customercare@hubzu.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've dealt with Hubzu a couple times and they are professional and proficient in the process from start to closing!”

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Posted 3 years ago

Thank you so much for the 5-star review Tom. We really appreciate you taking the time to share your positive experience with us!

Posted 3 years ago

“Overall I thing bidding is great, however, I also think that bidding is not fair. I had several backup offers that have not been honored. Most recent, 731 Irvington. Chester, PA”

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Posted 4 years ago

“Hubzu good and transprance for business they speak truth ,every thing on internet thanks hubzu. com for my first property in USA”

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Posted 4 years ago

“Building your pro folio made easy!”

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Posted 4 years ago

Thank you for the kind words! We’re glad you enjoyed your experience with Hubzu.

Posted 4 years ago

“I always enjoyed working with hubzu. They have very professional employees always ready to help and resolve any issues. I’m working with them since many years and bought many properties from them. They have quick and easy process to bid.”

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Posted 4 years ago

Thanks so much! We look forward to helping you find your next investment!

Posted 4 years ago

“This organization participates in retaliatory behavior if you complain about anything or anyone and will rip the rug out from under you at the 11th hour just when you think you bought a house with nonsense and attempt to keep your deposit and blame it on you.”

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Posted 4 years ago

Hello, Let's connect so we can work on a resolution. Please send us an email at customercare@hubzu.com.

Posted 4 years ago

“Easy to use”

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Posted 4 years ago

Thanks for sharing!

Posted 4 years ago

“good site to use”

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Posted 4 years ago

Thank you for the kind words! We’re glad you enjoyed your experience with Hubzu.

Posted 4 years ago

“Easy to Navigate.”

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Posted 4 years ago

Thanks so much! We look forward to helping you find your next investment!

Posted 4 years ago

“Hubzu's document processor is located oversea in India, which is about 9 hrs different time zone. Therefore, it is very difficult to get a response from the document processor. it is special frustrating especially when the contract need to be signed in timing manner. Hubzu's customer support on the other hand is actually extremely helpful and helps me to push the document processor to respond to my email and answer the questions i have regarding to the contract.”

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Posted 4 years ago

Hi Nb, thanks for sharing your feedback. We take customer service very seriously and train our team to provide the best service possible. If you’d like to share additional feedback or still need assistance, please contact us at customercare@hubzu.com.

Posted 4 years ago

“Stay away from this company!!! I never received my refund back!!!”

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Posted 4 years ago

Hi Jorge, let’s connect so we can look into this for you. Please send us an email at customercare@hubzu.com so a member of our customer care team can assist you.

Posted 4 years ago

“Really easy to review properties and place a bid.”

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Posted 4 years ago

Thank you for the kind words, Nestor! We’re glad you enjoyed your experience with Hubzu.

Posted 4 years ago

“I was the highest bidder for a property that had No Reserve Shown, neither was there a symbol on the website that alerted me as to any mention of reserve not being met after I was the highest final bidder. I received an email stating that I was the highest bidder, my offer was under review and it could take up to a week to hear back whether my winning bid was accepted. After many calls and contact with agents, I still had no answer from Hubzu. I called my bank today and had all credit card transactions frozen through Hubzu, wouldn't you know I finally heard back from Hubzu today as well. Again both things happened in the same day, this does not sound like a coincidence, more like fraud. They held the hold on my account and never let me know what was happening for almost 4 weeks. This message came today 8/7/20 We're sorry to inform you that your bid for property ID 00016121853 has been rejected by the seller. SIgned.. Disgusted with HUBZU”

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Posted 4 years ago

Hi Michael, we’re sorry your experience with Hubzu hasn’t been satisfactory. Let’s connect so we can work on a resolution. Please send us an email at customercare@hubzu.com.

Posted 4 years ago

“highly recommended”

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Posted 4 years ago

Thanks for your support. We appreciate the kind words!

Posted 4 years ago

“they are improving and get to settlement, little strict in way they behave. I have had the US mails lose certified checks and Hubzu sees the tracking number, but would not cut slack to give time to solve issues. Fortunately buyer had an extra 9500 laying around.”

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Posted 4 years ago

Hi Richard, thanks so much for your feedback! We look forward to helping you find your next investment!

Posted 4 years ago

“Couldn't resolve simple login issues today in a timely manner. Called several times, tried chatting online, sent 3 emails with responses of we will get back to you....when time is of the essence in a professional real estate world, Hubzu falls far short. I could more easily reset my IRS login than this website's.”

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Posted 4 years ago

Hi, thank you for your feedback. Please send an email to customercare@hubzu.com so we can work with our app/web team to resolve this immediately. We’re so sorry for the inconvenience.

Posted 4 years ago

“The bid process was easy, but would love to have online support or live chat more readily available! The first time to bid for myself as an agent and for my buyer. We will see how it goes!”

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Posted 4 years ago

“I purchased a house before, they easy to deal with.”

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Posted 4 years ago

Thanks so much, Jay! We look forward to helping you find your next investment!

Posted 4 years ago

“You have to work with them patient and respect between you and then , though they don't answer calls but they do work with you step by step till closer through emails They will answer all your emails till final payment of your bid amount. Hubzu company and all their teim members are good Follow all their instructions and you will get a house”

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Posted 4 years ago

Thank you, George for the kind words! We’re glad you enjoyed your experience with Hubzu.

Posted 4 years ago

“Overall, fast and easy to use. Some of the choices could have better explanation as to their affect on the bidding process, but overall fast and easy to use.”

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Posted 4 years ago

Thanks so much! We look forward to helping you find your next investment!

Posted 4 years ago

Hubzu is rated 4.2 based on 606 reviews