Name: Hubzu
Rating: 4.15

“I successfully purchased one auction house on Hubzu, a few years ago. While the investment turned out well, the company representatives only seemed to return my realtor's call when they wanted something. Doing business with them was very one sided, in that they really weren't interested in customer service. I have purchased and own multiple properties, as an investor, so I am not new to auctions. On the c ontrary, I've bought several properties off of county sites through Realforeclosure and found that to be a legitimately handled real estate auction where if you win, you actually get to purchase the property for your winning bid. On the other hand, the Hubzu auction is only a marketing site, on which you can win, but have no idea whether or not you will actually be buying the property. Yet, their is a buyers premium typically listed and no reserve is shown. Even after I won the auction, there was no indication of whether or not by winning bid would be accepted. What kind of auction is that? In the least, its very unprofessional and unethical. At most, it could be a violation of fair trade policies. Perhaps there is enough fine print that Hubzu doesn't have to behave in any fashion. Hubzu states that their online auction process is "transparent". That is definitely not the case. Can a bidder get a good outcome? Yes, it can happen, but you would be better bypassing Hubzu altogether as their auction site does not follow the rules of any auction you've ever seen. Often times properties on Hubzu are marketed through other means, such as the county sites. So, whats the beef? I "won an auction" and after a couple of days, only my realtor who I listed in my online profile, received a notification pertaining to the auction close. The message she received indicated that bidding parties were being invited to raise their bids. It didn't say the reserve wasn't met. That is no different than biggest and best offer, then is it? That's not an auction where I show you my hand, but you don't even tell me if you're in the game or not. In my opinion, Hubzu is a scham.”

Helpful Report

Posted 5 years ago

We apologize for the experience you had with Hubzu.com. We work hard to provide customers the best possible user experience. We would like a chance to understand your specific challenges. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 5 years ago

“Hubzu makes searching for, viewing, bidding and buying real estate so easy.”

Helpful Report

Posted 5 years ago

Thank you for the Hubzu review. We really appreciate you taking the time out to share your experience with us. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com.

Posted 5 years ago

“No communication.I have been dealing with. Hubzu for years. I have missed several houses because of hubzu. Not notifying me of something required or a change. Example 2820 East 24th St. Granite Il. I had back up bid in on this house. Haven't heard anything.. now the house isn't even on the site... That's a real problem. Another time I had won a bid did the paperwork put the required money down. Which was Not returned. Then all communication stopped... actually I should have sued you over that. But I figured you would eventually return my money.. HUBZU almost seems like it's government run.. well at least in it's efficiency;..I used to tell friends about Hubzu now I tell them to avoid Hubzu”

Helpful Report

Posted 5 years ago

We apologize for the experience you had with Hubzu.com. We work hard to provide customers the best possible user experience. We would like a chance to understand your specific challenges. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 5 years ago

“I have a few properties and have several years experience. Going thru Hubzu has been the worst experience ever. They are outsourced to outside countries and trying to get someone to comprehend was a nightmare. I will not recommend to any family who is trying to purchase for a primary residence that DO NOT have money to lose if anything goes wrong with your loan process. I will walk away if I find out I have to deal with this crap again.”

Helpful Report

Posted 5 years ago

We apologize for the experience you had with Hubzu.com. We work hard to provide customers the best possible user experience. We would like a chance to understand your specific challenges. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 5 years ago

“For the most part, you are paying for what you get. However, if you put in sweat equity, you can probably make some money.”

Helpful Report

Posted 5 years ago

We would like to express our thanks and appreciation to you for the Hubzu review. Your business is greatly appreciated. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com

Posted 5 years ago

“Pretty easy to find the property I was looking for and submit an offer!”

Helpful Report

Posted 5 years ago

Thank you for responding submitting your review. We’re happy your visit at Hubzu.com went smoothly. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com

Posted 5 years ago

“first time to bid on hubzu. not sure if this site offers real transactions. will wait and see”

Helpful Report

Posted 5 years ago

We would like to express our thanks and appreciation to you for the Hubzu review. Your business is greatly appreciated. I received your review online and want to connect with you to address any issues or concerns you may have. I will reach out to you with the email provided on this site. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com

Posted 5 years ago

“I am very happy to go back to do business with Hubzu because costumer services as improved tremendously, all the representatives are very knowledgeable, and answer the question clearly.”

Helpful Report

Posted 5 years ago

Thank you for the Hubzu review. We really appreciate you taking the time out to share your experience with us. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com

Posted 5 years ago

“Great experience, Professional and Courteous.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to submit the Hubzu review. Your business is greatly appreciated. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com

Posted 5 years ago

“Purchased property 2 years ago very happy with the process”

Helpful Report

Posted 5 years ago

Thank you for responding submitting your review. We’re happy your visit at Hubzu.com went smoothly. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com

Posted 5 years ago

“We bought a house in Maine last year thru u. Very easy transaction. Yes , since it was our first, beyond nervous. It worked out beautiful. We did use a reliable realtor Kamal Perkins”

Helpful Report

Posted 5 years ago

We would like to express our thanks and appreciation to you for the Hubzu review. We are glad that you were able to place your bid without any problems. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com.

Posted 5 years ago

“Bidding made simple”

Helpful Report

Posted 5 years ago

Thank you for the Hubzu review. We really appreciate you taking the time out to share your experience with us. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com.

Posted 5 years ago

“Easy to read, simple layout. Bidding is fast and easy.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to submit the Hubzu review. Your business is greatly appreciated. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com

Posted 5 years ago

“Hubzu makes buying properties as simple as 1.2.3.”

Helpful Report

Posted 5 years ago

Thank you for the Hubzu review. We really appreciate you taking the time out to share your experience with us. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com.

Posted 5 years ago

“I have made bids on other auction sites and Hubzu is so much easier to use and less work on my part. They prepare the purchase offer and customer service is excellent. I like the idea you can speak with the listing agent of Hubzu. They walk you through the process. All questions are answered and explained in detail.”

Helpful Report

Posted 5 years ago

We would like to express our thanks and appreciation to you for the Hubzu review. We’re happy your visit at Hubzu.com went smoothly. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com

Posted 5 years ago

“Very easy process and I'm waiting to see how the remainder of the process plays out.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to submit the Hubzu review. Your business is greatly appreciated. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com

Posted 5 years ago

“Called customer service, connected promptly and they helped answer all my questions and concerns. Patient and friendly.”

Helpful Report

Posted 5 years ago

Thank you for the Hubzu review. We really appreciate you taking the time out to share your experience with us. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com.

Posted 5 years ago

“The best online services!”

Helpful Report

Posted 5 years ago

Thank you for taking the time to submit the Hubzu review. Your business is greatly appreciated. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com

Posted 5 years ago

“Very easy to operate and work with HUBZU”

Helpful Report

Posted 5 years ago

Thank you for responding submitting your review. We’re happy your visit at Hubzu.com went smoothly. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com

Posted 5 years ago

“Bid on a property. At the end of the auction I had the winning bid. The website told me I had the winning bid. I was told to wait 24 hours for contracts. After 24 hours there were no contracts. I called and was told someone bid higher. But I had the winning bid??? Come to find out, they sold it to someone else after the auction ended for $290 more than my "winning" bid.....losers, liers, cheats”

Helpful Report

Posted 5 years ago

We apologize for the experience you had with Hubzu.com. We work hard to provide customers the best possible user experience. We would like a chance to understand your specific challenges. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

Hubzu Reviews