Name: Hubzu
Rating: 4.15

“Very user friendly site.”

Posted 4 years ago

Thank you for taking the time to submit the Hubzu review. Your business is greatly appreciated. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com.

Posted 4 years ago

“As a Realtor it is very easy for me to place offers on behalf of clients!”

Helpful Report

Posted 4 years ago

We would like to express our appreciation to you for the Hubzu review. We are glad that you were able to place your bid without any problems. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com.

Posted 4 years ago

“HUBZU is a great site to acquire real estate”

Helpful Report

Posted 4 years ago

Thank you for the Hubzu review. We really appreciate you taking the time out to share your experience with us. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com.

Posted 4 years ago

“Well I did get the property but they made sure they gave me hell before I got it. It is a legit but communication with this company is really bad and scary because your money is on the line.”

Helpful Report

Posted 4 years ago

Thank you for the Hubzu review. We really appreciate you taking the time out to share your experience with us. We always recognize areas where we can improve customer communication. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

“Porque muestran todas las propiedades que hay en el mercad”

Helpful Report

Posted 4 years ago

“Hubzu was notified in Nov. 2019 of squatters in a home that is under their responsibility to keep locked up. The home foreclosed and people ended up moving in. The multiple people coming and going have been stealing from the neighborhood and have displayed obvious signs of drug activity during all hours of the night. This has continued. One individual that was caught was arrested. We have had cars towed due to blocking mailboxes and not being registered. I have been in contact multiple times. In early Jan. 2020, I had the case escalated to the eviction team. So I was told. It is now Feb. 7th, 2020 and again no answer or call back from the lady in charge. No one can give me a supervisor. The company will not provide the bank that owns the property. This keeps them from letting the bank know they are not doing their job. Today, another group is moving in. This is getting out of hand. Hubzu has done nothing and could care less. This company and its employees is a joke. No respect or integrity.”

Helpful Report

Posted 4 years ago

Thank you so much for providing your feedback! We work hard to provide the best customer experience to Hubzu.com users and regret that you didn’t have a positive experience. We are currently investigating to see what transpired. While we do understand the process you experienced, a memeber of our customer care team will be reaching out to you.

Posted 4 years ago

“Hubzu is efficient throughout the process. There is always a representative available to respond to emails. The process flows smoothly.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to submit the Hubzu review. Your business is greatly appreciated. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com.

Posted 4 years ago

“Hubzu has a easy to follow bidding platform that is easy to follow. I haven't made it as far as the actual purchase process, but I'm hoping that is as well laid out and as easy of a process.”

Helpful Report

Posted 4 years ago

Thank you for submitting your review. We’re happy your visit at Hubzu.com went smoothly. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com

Posted 4 years ago

“Much easier system to use for REOs than Auction or Hubzu.”

Helpful Report

Posted 4 years ago

Thank you for the Hubzu review. We really appreciate you taking the time out to share your experience with us. We always recognize areas where we can improve customer communication. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

“It's my first time making a bid and it was simple”

Helpful Report

Posted 4 years ago

We would like to express our appreciation to you for the Hubzu review. We are glad that you were able to place your bid without any problems. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com.

Posted 4 years ago

“Hello. Ai here is another update on a closing on a property that should have happend on the 22nd of November. I finally closed on the 31st of January so there is a happy ending. Many emails a phone calls but never give up. Good luck to the rest of you.”

Helpful Report

Posted 4 years ago

We would like to express our appreciation to you for the Hubzu review. We are glad that you were able to close on your transaction. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com.

Posted 4 years ago

“This is the first time I am working with HUBSU. So I cannot more details”

Helpful Report

Posted 4 years ago

Thank you for the Hubzu review. We really appreciate you taking the time out to share your experience with us. If you are open to speaking with us, we are very interested in discussing your feedback. A member of our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

“Excellent system.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to submit the Hubzu review. Your business is greatly appreciated. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com.

Posted 4 years ago

“Easy and efficient process.”

Helpful Report

Posted 4 years ago

Thank you for submitting your review. We’re happy your visit at Hubzu.com went smoothly. If you have any questions in the future please feel free to contact us at (855) 882-1314 or send an email to customercare@hubzu.com

Posted 4 years ago

“This is my update o.n a house that I have contract on and it should have closed on November 22 2019. Here we are January 272020 and still no closing. I hired an attorney yet there had been very little communication from Hubzu with him. He requested sellers attorney info to receive the details why this deal is not closing but never received any. Listing agent still acts like she didn't know who I am and who my attorney is but we comunicated last week. Seems that everyone there has a very short memory and have absolutley no idea what they are doing and what's going on. It's always the sa.e lies. So I am still waiting. I will update as things will go.”

Helpful Report

Posted 4 years ago

We apologize for the experience you had with Hubzu.com. We work extremely hard to provide customers the best possible user experience. We are very interested in discussing your feedback. A member from our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

“Hubzu Letter IF YOU HAVE BEEN A VICTIM OF MISBEHAVIOR FROM HUBZU, READ BELOW AND CONTACT ME: I am concerned that the Hubzu company has something against members of the US military. Allow me to explain. I am a member of the US military. For three months, I have been trying to participate in an auction hosted by Hubzu for a residential property. During this time period, I won the auction six or seven times, in which I was the highest bidder. The majority of times, I placed a final offer higher than the asking price of the company. In all instances, I never received the property. Each time, the house was awarded to a bidder lower than I. Considering that I won the auction six or seven times, one can deduct that the property was eventually relisted. A couple days ago, by chance, I met another member of the US military, an individual serving in the Navy, who experienced the same circumstances on the very same property. Whenever our real estate agents tried contacting Hubzu, there would never be a proper response. There was never a note that this property was listed as a cash offer only, nor that a preapproval from a bank was necessary. And in every instance that I won the auction, I was never given a courtesy from Hubzu on next action steps to finalize the auction process. I am concerned that this is a scam, and Chase Bank and US Bank are in cooperation with an organization that scams individuals, maybe even members of the military. If you have experienced anything similar to this, or have felt victimized by unfair auction practice through Hubzu, please contact me so we can work together to consider legal action that investigates the practices of this company.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to share your experience and providing feedback. We at Hubzu.com regret that you did not have a positive experience while using our site. We work extremely hard to ensure that all auctions are fair and transparent. We have a process that allows us to address bidders who engage in improper behavior during the auctions. If you win a bid and you do not move forward to purchase the property, at that time, the seller will review your total bid history and make a decision to move forward with you or not. . It is our goal to ensure that our customers, both buyers and sellers, have a marketplace which is free of activity that may negatively impact the auction. We work extremely hard to provide customers the best possible user experience. We’re very interested discussing your feedback, a member from our customer care team will be reaching speak with you about your concerns.

Posted 4 years ago

“Hubzu Letter IF YOU HAVE BEEN A VICTIM OF MISBEHAVIOR FROM HUBZU, READ BELOW AND CONTACT ME: I am concerned that the Hubzu company has something against members of the US military. Allow me to explain. I am a member of the US military. For three months, I have been trying to participate in an auction hosted by Hubzu for a residential property. During this time period, I won the auction six or seven times, in which I was the highest bidder. The majority of times, I placed a final offer higher than the asking price of the company. In all instances, I never received the property. Each time, the house was awarded to a bidder lower than I. Considering that I won the auction six or seven times, one can deduct that the property was eventually relisted. A couple days ago, by chance, I met another member of the US military, an individual serving in the Navy, who experienced the same circumstances on the very same property. Whenever our real estate agents tried contacting Hubzu, there would never be a proper response. There was never a note that this property was listed as a cash offer only, nor that a preapproval from a bank was necessary. And in every instance that I won the auction, I was never given a courtesy from Hubzu on next action steps to finalize the auction process. I am concerned that this is a scam, and Chase Bank and US Bank are in cooperation with an organization that scams individuals, maybe even members of the military. If you have experienced anything similar to this, or have felt victimized by unfair auction practice through Hubzu, please contact me so we can work together to consider legal action that investigates the practices of this company.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to share your experience and providing feedback. We at Hubzu.com regret that you did not have a positive experience while using our site. We work extremely hard to ensure that all auctions are fair and transparent. We have a process that allows us to address bidders who engage in improper behavior during the auctions. If you win a bid and you do not move forward to purchase the property, at that time, the seller will review your total bid history and make a decision to move forward with you or not. . It is our goal to ensure that our customers, both buyers and sellers, have a marketplace which is free of activity that may negatively impact the auction. We work extremely hard to provide customers the best possible user experience. We’re very interested discussing your feedback, a member from our customer care team will be reaching speak with you about your concerns.

Posted 4 years ago

“What a waste time. I was bidding on my neighbors house, and it was shown by real estate agents parallel to the auctions. HUBZU don't even follow their own rules. They state "due diligence before bidding", which is normal on any auction. Guess what, a non-winning bidder did a home inspection AFTER the auction ended, and made a higher offer than the winning bid AFTER the auction was over. HUZBU decided to take that offer in lieu of the highest bidder. The auction rules state the winning bidder needs to close within 30 days. To make things worse, it has been 3 months now, since that guy signed a contract, apparently he is lacking the money to close the deal. So here comes this dumb ass buyer, with no money and no experience, promising to pay $100.000 more than the house is worth AFTER THE AUCTION ENDS, and the auctioneer pushes out every serious cash buyer. What a waste of my time! I know for sure the house will eventually go back to the auction, because the bank will never finance 110% of the value. I cancelled my account. I won't be wasting my time again. I am sure others might, until they find out how HUZBU operates.”

Helpful Report

Posted 4 years ago

We apologize for the experience you had with Hubzu.com. We work extremely hard to provide customers the best possible user experience. We would like a chance to better understand your specific challenges, so if you are open to speaking with us, and a member of our Care Team will contact you today.

Posted 4 years ago

“Worst company ever...worst website ever...worst support ever. How can people even exist doing bad things like this???? This is a scam and I am embarrassed that I gave them any of my time. Moth#$%&^#@rs!”

Helpful Report

Posted 4 years ago

Thank you for taking the time to share your experience and providing feedback. We at Hubzu.com regret that you did not have a positive experience while using our site. We work extremely hard to ensure that all auctions are fair and transparent. We are very interested in discussing your feedback. A member from our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

“This company could not suck anymore. Not only two weeks in a row have they screwed me out of a property let me tell you what happened tonight. 40 minutes before submitting an offer my password would not work... Funny because it's the same computer that I've used to be on this site before and that never has a problem. Hit forgot password. Don't get anything from them to reset my password. Run to my office where I also use a desktop computer, won't accept my password. Call customer service which I did last week and you're on hold for 25 minutes and then it goes to a long extension number that says it's full and cannot accept any more calls. So I go on chat live chat. No response from anybody. So I go on my phone and I hit bid which is a way that you can do it to increase your bid and it says auction has ended, which I know it hasn't. I could not imagine how much this company sucks and I think it's being run out of a basement in some third-world country oh, oh that's right they don't have basements. I emailed them last week expressing my concerns do you think I heard from anybody no not at all. I don't mind Online Auctions but holy crap this is got to be the worst customer service I have ever seen why any bank would take their properties to them I have no idea. Good luck with your bidding hope you have better service.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to share your experience and providing feedback. We at Hubzu.com regret that you did not have a positive experience while using our site. We work extremely hard to ensure that all auctions are fair and transparent. We are very interested in discussing your feedback. A member from our customer care team will be reaching out to speak with you about your concerns.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5

Hubzu Reviews