Hughes Direct Reviews

“ I was called by a customer service regarding my order, which is supposed to be delivered tomorrow, she didn’t even say her name only for her to ask me for my email address which is clearly written on my order, I told her and she goes on to ask for my address for delivery. ”

“ When it arrived the delivery term (who were lovely, but they don't work for Hughes) advised me straight away that there was a significant scratch on the machine. ”

“ Within hours they advised that the stock was now available for delivery on the following Tuesday; the website had been upated to say I could have delivery three days earlier than that. ”

“ Stay well away from this company, they supplied me with a damaged oven, do not reply to emails unless chased & then think it’s acceptable for a family of 6 to be without an oven for 7-10 days until they can arrange a replacement yet when your buying from their website they over next day delivery on most items!! ”

“ They were meant to exchange it for me this morning and when the delivery man came he said that the ‘transit bolts’ where still in the machine. ”

“ The original delivery man was rude and refused to fit my machine the latest was fantastic as was the sales man shame it took nearly two months to rectify ”

“ Why, when I think, l I have paid for a uninstall, delivery and install for a washer, I find out the day before that you do not do uninstalls? Why on earth deliveries start at 7am Why they turned up at 6:45 am? I had not even unplugged the devices yet and who on earth gets a deliver at 6:45 am? They complained that they might not have the tools to install the washer dryer, even though I paid for it They complained that The washing machine install might take too long and be too hard Why they only have 10 mins to unpack and deliver 2 large items and that includes the washing machine install Why, instead of trying to find a way to deliver the items into the house, they spent more time complaining that it would be hard to do Why, they don't unbox the fridge freezer when all items are supposed to be unwrapped?That they both spoke at the same time (And complained at the same time), it was hard to keep track of who to answer? I now have a fridge freezer outside my house and an uninstalled washer dryer. ”

“ Very rude delivery drivers. ”

“ But oh no I have to wait 10 days as apparently no delivery slots. ”

“ Terrible customer service from Hughes in Stowmarket, bought a washing machine, when the delivery men turned up to fit it (late), they wouldn’t install as it was located in a bathroom, information I had told the sales person in the shop. ”