“The jacket I received was exactly what I needed. The product description was spot on. The quality and price were great. Communication from the supplier was frequent, so I was fully aware when it would be delivered. In fact, the delivery slot was to the hour. Very impressed with the service I received. Overall delighted. Thnx!”
Hi Ursula,
Thank you for reviewing our service.
We can see that you received free delivery on your order as it was over £100. Unfortunately we do not offer free returns and we do state this in our terms and conditions. We recommend sending your parcel back using a signed for service. Once we receive you items back, we will process a refund.
We are sorry you are not happy with our service. If you have anymore queries, please contact enquiries@hybridfashion.com.
Kind regards,
Ellie @ Hybrid HQ
“I received my goods very quickly. Pleased with choice but too small I have returned goods and wish to exchange on two. I am waiting to see if bigger size fits.”
“The dress that I ordered wasn't suitable for the occasion. However I live your dresses and will continue to browse. I have returned the dress 1st class. Thank you, Tracey Rogers”
“Hi I emailed on Tuesday to enquire when my order would arrive as it was a birthday present and i needed it for the 19/02/2016, i did not get a reply to email but did get an email the following day to say it was shipped, is there any way of tracking the order?
Thank You”
Hi Amie,
Thank you for reviewing our service.
Unfortunately we did not receive your original email. As your order was placed after 1pm on the 15th February, it was dispatched on the 16th February. Orders to Republic of Ireland take two working days to reach you and we can see your order was delivered yesterday on the 18th.
If you have any more queries, please email enquiries@hybridfashion.com and a member of our customer service team will be happy to help.
Kind regards,
Ellie @ Hybrid HQ
Hi Mrs M A Nugent,
Thank you for reviewing our service and thank you for placing a order with us.
We have noticed that you have ordered a dress from our new Spring/Summer 2016 collection. We have taken on board customer comments and we have started to make all new style dresses true to size. We would now advise choosing your normal UK dress size if you are purchasing a dress from the SS16 collection, however if you are ordering a dress from previous seasons, we would advise choosing a size larger.
We're sorry for the confusion caused regarding your dress.
If you have any other queries, please email enquiries@hybridfashion.com and a member of our customer service team will be happy to help.
Kind regards,
Ellie @ Hybrid HQ
“Gorgeous dresses, beautifully made - only reason for 4 stars is that sizes come up small and exchanges have to be made and sizes run out. Sale items are brilliant value.”
“I have been wanting to make a purchase from hybrid for a while now. I made my first purchase last week and ordered two dresses, unfortunately one of them ended up being out of stock but the customer service was wonderful, I was emailed to advise and asked how I wished them to proceed with the order rather than them making an assumption.
The dress arrived and it is of a wonderful quality. I was so happy with it that I put another order through for the same dress in black.”
