“Saw the dress & immediately ordered. I'm usually a size 10, but for comfort ordered a 12. Upon arrival the dress looked stunning; classic & stylish. Unfortunately however I've had to return it....the dress fitted almost everywhere perfectly apart from the arm hole areas on both sides; absolutely huge!!! Big gaps on both sides which as a result made the top part of the dress look odd. With a heavy heart this is being sent back.
Hybrid, please alter this flaw......”
Hi Cassie,
Thank you for reviewing our dress.
We are so sorry you are not pleased with the fit of the dress. The current Hybrid season is now being made to a standard UK size, so the sizing should be a lot more accurate than previous seasons, so we apologise you are not happy with yours.
If you could send the item back to us, we will be happy to process a refund for you. If you have anymore queries, please email enquiries@hybridfashion.com and a member of our customer service team will be happy to help.
Kind regards,
Ellie @ Hybrid HQ
“Poor quality for the price. Very quick delivery but you have to pay for delivery and the return and I wasn't very happy about that. I don't think I will order again.”
Hello,
Thank you for reviewing our service. We're sorry to hear you are not happy with the dress you received. We have sold many Kavita dresses and have not received one complaint about the quality of the dress, so we apologise that you are not pleased with yours.
Unfortunately at the moment we do not offer free returns. We are constantly looking at ways to improve our service and this is one that has been identified.
If you have anymore queries, please email enquiries@hybridfashion and a member of our customer service team will be happy to help.
Kind regards,
Ellie @ Hybrid HQ
Hi Patricia,
Thank you for your email.
We can see that your order was placed after 1pm on the 8th May so the order was dispatched on the 9th May. Orders to Northern Ireland are sent through Royal Mail so will take approximately 2-3 working days to reach you.
In our terms and conditions, we do state that unfortunately due to unforeseen courier arrangements Northern Ireland are excluded from the Next Day Delivery service.
We have sent your tracking number to you through email. If you have anymore queries, please email enquiries@hybridfashion.com and a member of our customer service team will be happy to help you.
Kind regards,
Ellie @ Hybrid HQ.
“Website was easy to navigate and the pictures of the products were clear and true to the shape and quality shown in the pictures.
Ordering process was straightforward and delivery was quick and inexpensive.
I was also really impressed with the dress when I got it and would definitely order from here again”
“Lovely Dresses excellent quality. The only down side is you pay for your returns. This dose put me off of ordering again as I can work out expensive shame!”
“Everything I have bought has been first class the dresses feel lovely on I get loads of comments as there different from any high street stores don't want too share as I don't like wearing the same thing anyone else has*****”
“Hybrid were excellent, they delivered my beautiful dress the next day even though I chose normal delivery time! the dress is of great quality and so pretty, thank you Hybrid !”
“I asked for a 46 european size and it was almost 50.Way too big ... especially in the upper side.The material is ok, but for the price it's low quality.I wouldn't repeat the experience, this was my first and last time I buy here.
Really desapointed.”
Hi Ramona,
Thank you for reviewing our service.
We're sorry to hear you are not happy with the sizing of the dress or the quality. Our sizes are now being made to the standard UK sizing, so we are unsure why yours is coming up slightly bigger. We also use the highest quality fabric we can source, so we apologise you are not happy with this.
If you would like to send the item back to us, please do so within 14 days in saleable condition and we will be happy to process a refund for you.
If you have any questions, please email enquiries@hybridfashion.com and a member of our customer service team will be happy to help.
Kind regards,
Ellie @ Hybrid HQ
