“Quick delivery, but not happy paying for returns, had to pay over £6 to try on 3 dress, and only liked one of them, and that didn't fit. Have returned it to be replaced, and if it doesn't look right, will have to pay again to return.
Think returns need to be free!!!”
Hi Joy,
Thank you for reviewing our service. I'm sorry to hear that you did not find the right dress with us. I will pass on your feedback to our Operations team for consideration.
Sarah @ Hybrid HQ
“Ordered a size 16. Loved the dress, however the top of the dress was too tight. The next size up would have been too big around the bottom. A shame that I'm having to return it.”
“It would help if the dress ever arrived! Last Wednesday I ordered a dress and pacifically chose the next day delivery, it is now Monday and still no sign of the dress (someone has been home at all times from the dress was ordered to receive it). An email was sent last Thursday to say the dress has been dispatched.”
Hi Lisa,
Thank you for reviewing our service. I'm sorry to hear you've had problems placing your order and sincerely apologise for any inconvenience caused.
If your issue is still ongoing please email enquiries@hybridfashion.com and a member of our customer care team will be happy to help.
I will also pass on your feedback to our dispatch team to ensure this area is improved.
Sarah @ Hybrid HQ
Hi Aveen,
Thank you for reviewing our service. I'm sorry to hear you've had problems whilst placing your order and sincerely apologise for any inconvenience caused.
We appreciate all feedback we receive and I will pass on your comments to our dispatch team to ensure the relevant information is passed to our customers during the shipping process.
Sarah @ Hybrid HQ
Hi Claire,
Thank you for reviewing our service. We appreciate all feedback we receive and we will pass on your comments to the relevant departments to help improve our products.
Sarah @ Hybrid HQ
