“Fast efficient turnaround. Beautiful quality and style dress. I love it ???? but the 10 unfortunately is a bit small so I have to return for next size up. i hope the 12 works because it's fab.”
“I'm really happy with my dress and the standard delivery was really quick. Only thing that disappointed me was a discount code I saw after I bought it on the mobile site.”
“The dresses are amazing, but customer service needs improvement. With my first order I recieved a wrong size. Had to return it and paid for shipping for which I never got my money back. Just ordered another dress, because it was on sale, I hope I will get a right size.”
Hi Yelena,
Thank you for leaving feedback!
We can see that your previous order was made in June 2014. Our customer service team has changed since this incident and we are very sorry that you received a incorrect size and we apologise you were not happy with the customer service at the time. However I can guarantee that all orders are checked thoroughly and we ensure the size of the dress is checked before dispatched. We endeavour to provide the best customer service we can.
Please contact us if you would like your tracking number.
If you have anymore queries, please contact enquiries@hybridfashion.com.
Kind regards,
Ellie @ Hybrid HQ
“This was my first Hybrid order, I took advantage of the extra 10% off sale prices. I love their designs, but I was extremely disappointed that none of the dresses were lined. It I had paid full price I would have felt cheated. Also as I'm very busty, I normally go up a dress size to accommodate and accept that its bigger on my hips, unfortunately with two of the dresses one size up wasn't sufficient, so unfortunately they will be going back.”
“Beautiful dress. Felt a million dollars. loads of compliments from other guests. Lovely fit. Although colour stated cream/ black, it's definitely more a peach colour. Still nice tho. Delivery was great too. Fast and friendly.”
“I think the style of the clothes is very modern and sophisticated the sizing is spot on I buy a size12 and always been a perfect fit, although the materials are not the best quality they are comfortable with the stretch but I do think the dresses are overpriced because of the fabrics”
“Delighted with my order. I am normally a size ten and ordered a 12, as I was aware that the dresses are a small fit. My dress fits well and looks great. The material has a slight texture to it which I wasn't expecting but it's good. I'm glad I went for the black. Was going to order magenta, which in the picture looks like a lovely rich wine colour, however I saw it in a shop today and it is much more of a purple colour than what you would expect from the picture. I would have been very disappointed had I went for that colour and that was what arrived! Delivery was speedy too. Would definitely recommend Hybrid.”
“Faultless service , gorgeous dress and bang on time delivery by MacDonald the best delivery man in the world from DPD just finished off a very enjoyable purchase . Thank you”
“delivery on time goods not as expected bad sizing
I had to pay for return
payment was quickly retuned to my account
would definitely shop with them again”
“I was surprise when my delivery came. That was quick. You guys are really doing your work well. Bravo to the team. My only suggestion is that, the company should be able to do size 20 so that some of us will be able to wear the dresses without struggling. Thanks”
“I recently stumbled across Hybrid online and I'm so glad I did. They are a very professional and efficient company selling very well made, very good quality dresses in a wide selection of styles. I have just purchased my fourth dress from one of their excellent sales.
I am also very impressed with their delivery service. Hybrid keep you well informed of the status of your order with regular emails. They use DPD and on the morning of the day you have been advised your order will be delivered, another email is sent advising a 1 hour window. You can even click on a link to show you on a map where you delivery van is and how far away he is from you. You can keep clicking on the link to see your delivery getting nearer. It is an excellent service rather than having to wait in all day and the parcels are always delivered when they say they will be.
I love the dresses from Hybrid and will definitely be ordering more.”
