“Very poor customer service, I sent online requests and emails enquiry about my return as i had not heard from them three days later I get a response. I gave them information that they required as they said they had not recieved it deposits the post office said it was delivered three days prior.
Since giving them the information i have not heard back from them about my refund. I have sent another message asking for the complaint prcocedure and for someone to contact me to sort out my missing parcel and still nothing.
Not to sure what else I can do other than wait. There is no number either, be very wary when retiring items”
Hello,
Thank you for reviewing our service. I'm sorry to hear you've had problems placing your order and sincerely apologise for any inconvenience caused.
I will pass on your feedback to the relevant departments to be investigated and I will also ensure all of our procedural information is readily available on our website.
Sarah @ Hybrid HQ
“Very Poor customer service. Ordered a dress for next day delivery. Emailed to say a mistake in stock levels and then didnt have the manners to let me know what was our next step.... Awful customer service”
Hi Amanda,
Thank you for reviewing our service. We take all feedback very seriously and will be passing on your comments to the respective teams.
We are constantly making technical changes to our stock management system to eradicate this issue. I sincerely apologies for any inconvenience caused.
Sarah @ Hybrid HQ
“It would help if the dress ever arrived! Last Wednesday I ordered a dress and pacifically chose the next day delivery, it is now Monday and still no sign of the dress (someone has been home at all times from the dress was ordered to receive it). An email was sent last Thursday to say the dress has been dispatched.”
Hi Lisa,
Thank you for reviewing our service. I'm sorry to hear you've had problems placing your order and sincerely apologise for any inconvenience caused.
If your issue is still ongoing please email enquiries@hybridfashion.com and a member of our customer care team will be happy to help.
I will also pass on your feedback to our dispatch team to ensure this area is improved.
Sarah @ Hybrid HQ
