“I had ordered a dress online for a wedding which appeared to be in stock. I got an email a few days later to say it was out of stock. They were kind enough to offer me a 15% discount off my next offer but was too late to order another dress for the wedding”
Hi Nicola,
Thank you for reviewing our service.
We are sorry that the item you ordered was out of stock. We are currently working in our warehouse to ensure that all stock levels are correct.
We apologise that it was too late to order another dress for the wedding. If you have any other queries, please email us on enquiries@hybridfashion.com
Kind regards,
Ellie @ Hybrid HQ
“hi, i ordered my 3 dresses on friday afternoon and it was meant to be next uk working day delivery, up on till now, i have not my dresses and i need it urgently. this is the order no 2406 (WEB24067) please can i get details when it would be delivered”
Hi Adeleke,
Thank you for reviewing our service.
As your order was made after 1pm on Friday, it would have been sent yesterday (Monday 06/07/15) and it will arrive today (Tuesday 07/07/15).
If you have anymore queries, please contact enquiries@hybridfashion.com.
Kind regards,
Ellie @ Hybrid HQ
“Was surprised how quick delivery was, received my item within two days. Unfortunately it does not fit and will have to be returned. I only found this site by chance. Clothing was reasonably priced.
Many thanks,
Donna”
“Got my dress delivered very quickly. Was a little disappointed that there was a stain on the front of the dress when received. Good quality with good stretch but had to order in size bigger than I am”
Hi Tracy,
Thank you for reviewing our service.
All Hybrid sizes do tend to come up a little smaller than average sizes, however sizing issues are an area we are currently trying to improve.
If you have anymore queries, please email enquiries@hybridfashion.com and we will be happy to help!
Kind regards,
Ellie @ Hybrid HQ
Hi Caoimhe,
Thank you for reviewing our service.
Our manager is currently speaking to our courier about this issue and we hope
to resolve the problem quickly and efficiently for you.
We are currently discussing the next day delivery service to Northern Ireland with our courier to see if this can be improved and guaranteed.
If you have anymore queries, please contact enquiries@hybridfashion.com.
Kind regards,
Ellie @ Hybrid HQ
“Lovely, simple and elegant dress, wore it at Royal Ascot this year, fabulous with hot pink accessories. Lovely material and quality, second Hydrid dress, would always recommend. Easy to order, fast delivery”
“Fabulous unique designs- good quality fabrics-fast delivery. Sizes on small side daughter and myself needed to go up a size from our usual size but aside from that highly recommended!”
“I am a little disappointed as I placed my order on Friday and it said next day delivery it's now Monday and I still have not received my items this is now Tuesday evening and I have still not received ny order which was placed on Friday I would have expected it today”
Hi Kathleen,
Thank you for reviewing our service. We can see that your order was placed after 1pm on Friday 19th, which means it will be dispatched on the next working day which was Monday 22nd.
As the delivery address is in Northern Ireland, next working day delivery does not apply, this is stated on our delivery details on our website. For next working day delivery to Northern Ireland, delivery costs £14.95.
If you have anymore queries, please contact enquiries@hybridfashion.com and we will do our best to resolve them.
Kind regards,
Ellie @ Hybrid HQ
Hi Rosalyn,
Thank you for reviewing our service. We are so sorry to hear you are not happy with your recent purchase.
We have sold 100's of these dresses and we have not been notified of any problems before. Once we receive your returned dress, we will process a refund.
Kind regards,
Ellie @ Hybrid HQ
Hi Maureen,
We are so sorry to hear you received the wrong colour of dress! As soon as we receive the dress back with us, we will process a refund.
If you would like to get in contact with us, please email enquiries@hybridfashion.com and we will do our best to resolve this issue.
Kind regards,
Ellie @ Hybrid HQ
“My order came within a couple of days and I was kept up to date throughout the process. When the item arrived it did not match an outfit I was putting together, the colour looked different to that on-line. I sent it back on Tuesday and by the Wednesday I had received an e-mail saying that the refund had been processed. Even though I did not keep the item this time I will definitely use this site again. Very good customer service all from start to finish. :-)))”
